Front Office Clerk
Welcome to the Hyatt family! We are currently seeking a talented and friendly individual to join our team as a Front Office Clerk. As a Front Office Clerk, you will be the first point of contact for our guests and will play a crucial role in creating a welcoming and positive experience for them. Your exceptional customer service skills, attention to detail, and ability to multitask will be essential in this role. If you are a motivated and personable individual with a passion for hospitality, we would love to have you on our team!
- Greet and welcome guests to the hotel with a friendly and professional demeanor.
- Handle check-ins and check-outs efficiently and accurately.
- Respond to guest inquiries and requests in a timely and courteous manner.
- Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
- Maintain a clean and organized front desk area.
- Process payments and maintain accurate records of guest transactions.
- Handle guest complaints and resolve issues in a prompt and satisfactory manner.
- Coordinate with other departments to ensure smooth guest arrivals and departures.
- Maintain knowledge of hotel policies and procedures and adhere to them at all times.
- Assist with room reservations and cancellations as needed.
- Communicate with housekeeping and maintenance staff to ensure timely and efficient room turnover.
- Maintain confidentiality of all guest information and hotel operations.
- Attend staff meetings and training sessions as required.
- Continuously strive to provide excellent customer service and exceed guest expectations.
- Perform other duties as assigned by the Front Office Manager or supervisor.
Excellent Communication Skills: A Front Office Clerk Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests, Colleagues, And Other Departments Within The Hotel.
Customer Service Experience: The Role Of A Front Office Clerk Involves Dealing With Guests On A Daily Basis. Therefore, Having Previous Experience In A Customer Service Or Hospitality Role Is Essential.
Attention To Detail: As A Front Office Clerk, You Will Be Responsible For Handling Guest Reservations, Check-Ins, And Check-Outs, And Processing Payments. It Is Crucial To Have Strong Attention To Detail In Order To Ensure Accuracy And Provide A Positive Guest Experience.
Proficient In Hotel Management Software: Hyatt Uses Various Hotel Management Software, Such As Opera, To Manage Guest Reservations And Other Front Office Operations. Familiarity And Proficiency With These Systems Is A Key Qualification For The Role.
Multitasking Abilities: The Front Office Clerk Is Often The First Point Of Contact For Guests, And The Role Requires The Ability To Handle Multiple Tasks Simultaneously. This Includes Answering Phone Calls, Assisting Guests With Inquiries, And Managing Check-Ins And Check-Outs, All While Maintaining A Professional And Friendly Demeanor.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
customer service
Teamwork
Computer skills
Organization
Problem-Solving
Adaptability
Reservation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Clerk in Savannah, GA, USA is $27,000 - $34,000 per year. However, this can vary depending on the specific company, experience level, and additional skills or certifications.
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Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.
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