Front Desk Host

Sacramento, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Hyatt! We are excited to announce an opening for a Front Desk Host to join our team. As the first point of contact for our guests, we are looking for a friendly, welcoming and professional individual to represent our brand. If you have a passion for providing exceptional customer service, a positive attitude, and the ability to multitask in a fast-paced environment, we want to hear from you. Join our team and be a part of creating memorable experiences for our guests at Hyatt.

Greet and welcome guests with a friendly and professional demeanor.
Check guests in and out efficiently and accurately.
Answer and direct phone calls in a courteous manner.
Respond to guest inquiries and requests promptly and effectively.
Provide information about hotel amenities, services, and local attractions.
Maintain a clean and organized front desk area at all times.
Handle cash and credit card transactions accurately and securely.
Collaborate with other hotel departments to ensure a seamless guest experience.
Handle guest complaints and resolve issues in a timely and satisfactory manner.
Follow all hotel policies and procedures, including safety and security protocols.
Continuously strive to exceed guest expectations and provide exceptional service.
Maintain a positive attitude and professional appearance at all times.
Handle multiple tasks and prioritize effectively in a fast-paced environment.
Attend training sessions and stay updated on hotel services and promotions.
Uphold the Hyatt brand and represent the company in a positive manner.

Where is this job?

This job is located at Sacramento, CA, USA

Job Qualifications

Excellent Customer Service Skills: A Front Desk Host At Hyatt Must Possess Exceptional Communication And Interpersonal Skills To Interact With Guests And Provide A Positive Experience.
Knowledge Of Hotel Operations: Candidates Should Be Familiar With Hotel Procedures And Policies, Including Check-In/Check-Out Processes, Room Reservations, And Guest Services.
Multitasking Abilities: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Addressing Guest Inquiries.
Attention To Detail: As The First Point Of Contact For Guests, A Front Desk Host Must Pay Close Attention To Details To Ensure Accuracy In Bookings, Payments, And Other Important Information.
Computer Proficiency: Proficiency In Using Hotel Management Software And Other Computer Applications Is Essential For Managing Reservations, Processing Payments, And Updating Guest Information.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Cash Handling
Teamwork
Organization
Reservation Management
Guest

Soft Skills

Communication
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Sacramento, CA, USA is between $13 and $18 per hour. This can vary depending on the specific company, experience level, and job responsibilities. Some Front Desk Hosts may also receive tips or commission on top of their hourly wage.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJune 21st, 2025

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