Front Desk Host

Boca Raton, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Hello and thank you for your interest in the Front Desk Host position at Hyatt! As a Front Desk Host, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service. We are looking for a friendly, welcoming, and detail-oriented individual to join our team. If you have a passion for hospitality and a knack for multitasking, we encourage you to apply!

Greet and welcome guests in a warm and friendly manner, creating a positive first impression.
Handle guest inquiries and provide accurate information about the hotel, its amenities, and local attractions.
Check guests in and out of the hotel efficiently and accurately, ensuring all necessary information is obtained and recorded.
Respond to guest complaints and concerns in a professional and timely manner, taking appropriate action to resolve any issues.
Maintain a neat and organized front desk area, ensuring all supplies and materials are stocked and readily available.
Process payments and accurately handle cash, credit, and debit transactions.
Collaborate with other hotel departments to ensure seamless guest experiences.
Maintain a working knowledge of hotel policies and procedures to effectively communicate with guests.
Act as a liaison between guests and other hotel staff, communicating guest requests and needs in a timely and efficient manner.
Assist with special requests or arrangements for guests, such as transportation, dining reservations, or room upgrades.
Handle confidential and sensitive information with professionalism and discretion.
Adhere to safety and security procedures to ensure the safety of guests and employees.
Continuously strive to provide excellent customer service and exceed guest expectations.
Maintain a positive and professional attitude while handling high-stress situations.
Complete all necessary paperwork and reports accurately and in a timely manner.
Attend all required training and meetings to stay updated on hotel procedures and policies.
Assist with any other duties assigned by management to ensure the smooth operation of the front desk and the hotel.

Where is this job?

This job is located at Boca Raton, FL, USA

Job Qualifications

Excellent Communication Skills: A Front Desk Host At Hyatt Must Possess Exceptional Verbal And Written Communication Skills In Order To Effectively Interact With Guests And Colleagues.
Customer Service Orientation: Hyatt Places A Strong Emphasis On Providing Exceptional Customer Service, And A Front Desk Host Must Be Friendly, Approachable, And Able To Handle Guest Inquiries And Requests In A Professional And Efficient Manner.
Attention To Detail: A Front Desk Host Must Be Detail-Oriented And Able To Accurately Process Guest Information, Reservations, And Payments To Ensure A Smooth And Seamless Check-In And Check-Out Process.
Multitasking Abilities: This Role Requires The Ability To Juggle Multiple Tasks And Priorities, Including Checking In/Out Guests, Answering Phone Calls, And Handling Guest Requests, All While Maintaining A Positive Attitude And Providing Excellent Service.
Computer Proficiency: As A Front Desk Host, One Must Be Comfortable Using Various Computer Programs And Systems To Process Reservations, Check Guests In And Out, And Handle Billing And Payment Transactions. Proficiency In Using Microsoft Office And Hotel Management Software Is Preferred.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Organization
Problem-Solving
Adaptability
Reservation Management

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Boca Raton, FL, USA is between $24,000 and $35,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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