Front Desk Host

Orlando, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Hyatt – a place where hospitality and excellence meet to create unforgettable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our guests, providing exceptional customer service and creating a warm and inviting atmosphere. We are looking for a friendly and outgoing individual with a passion for hospitality to join our team. If you have a strong attention to detail, excellent communication skills, and a desire to go above and beyond for our guests, we would love for you to be a part of our Hyatt family.

Greet and welcome guests to Hyatt with a warm and friendly attitude.
Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
Serve as the first point of contact for guests, handling inquiries, requests, and complaints in a timely and professional manner.
Check-in and check-out guests efficiently, accurately, and with attention to detail.
Maintain a neat and organized front desk area, ensuring a welcoming and inviting atmosphere.
Assist guests with reservations, room assignments, and other hotel amenities.
Handle cash and credit card transactions accurately and securely.
Keep updated records of guest information and ensure confidentiality and security of all guest data.
Collaborate with other hotel departments to ensure a seamless guest experience.
Proactively address any guest concerns or issues, seeking assistance from management when necessary.
Continuously strive to exceed guest expectations and go above and beyond to create memorable experiences.
Stay updated on hotel policies, procedures, and amenities to provide accurate information to guests.
Attend regular training sessions to improve knowledge and skills in hospitality and customer service.
Maintain a positive and professional attitude at all times, representing the Hyatt brand with pride and excellence.
Follow all safety and security procedures to ensure the safety and well-being of guests and fellow team members.

Where is this job?

This job is located at Orlando, FL, USA

Job Qualifications

Excellent Communication Skills: A Front Desk Host At Hyatt Should Possess Excellent Communication Skills To Effectively Interact With Guests, Colleagues, And Management. This Includes The Ability To Listen Actively, Provide Clear And Concise Information, And Resolve Any Conflicts Or Issues That May Arise.
Customer Service Oriented: Hyatt Prides Itself On Providing Exceptional Customer Service To Its Guests. A Front Desk Host Must Be Customer Service Oriented And Able To Anticipate And Fulfill Guests' Needs To Ensure A Positive Experience.
Attention To Detail: A Front Desk Host Is Responsible For Managing Reservations, Checking Guests In And Out, And Handling Financial Transactions. This Requires A High Level Of Attention To Detail To Ensure Accuracy And Efficiency.
Multitasking Abilities: As The First Point Of Contact For Guests, A Front Desk Host Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Checking Guests In And Out, And Handling Inquiries, While Maintaining A Professional And Friendly Demeanor.
Knowledge Of Hotel Operations: While Specific Training Will Be Provided, A Front Desk Host Should Have A Basic Understanding Of Hotel Operations, Including Room Types, Rates, And Amenities, As Well As Knowledge Of The Local Area And Attractions To Assist Guests With Their Inquiries.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Computer proficiency
Teamwork
Organization
Problem-Solving
Reservation Management

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Orlando, FL, USA is between $25,000 and $40,000 per year. However, this can vary depending on the specific job duties, experience level, and location of the position. Some Front Desk Hosts may earn higher salaries if they have additional responsibilities or work in a higher-end establishment. It is important to research the specific company and job requirements for a more accurate salary estimate.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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