Front Desk Host

Tampa, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a hospitality enthusiast with a passion for providing exceptional customer service? Do you have a warm and welcoming demeanor that makes guests feel at home? If so, we have the perfect opportunity for you! As a Front Desk Host at Hyatt, you will be the first point of contact for our guests, setting the tone for their entire stay. We are seeking a friendly and professional individual with excellent communication skills and a strong attention to detail to join our team. If this sounds like you, we can't wait to meet you!

Greet and welcome guests as they enter the hotel, creating a warm and inviting atmosphere.
Check-in guests efficiently and accurately, ensuring all necessary information and payments are collected.
Answer phone calls and respond to emails in a timely and professional manner.
Handle guest inquiries, requests, and complaints with a positive and problem-solving attitude.
Maintain a clean and organized front desk area, keeping all supplies stocked and readily available.
Collaborate with other hotel departments to ensure a seamless and exceptional guest experience.
Provide information about hotel amenities, services, and local attractions to assist guests in making the most of their stay.
Keep updated records of room availability, reservations, and guest information.
Process payments and maintain accurate records of transactions.
Assist with guest check-out, ensuring all charges are accurate and accounted for.
Continuously strive to exceed guest expectations and provide exceptional customer service.
Attend training sessions and meetings to stay informed about hotel policies, procedures, and promotions.
Follow all safety and security protocols to ensure the safety and well-being of guests and staff.
Report any maintenance or housekeeping issues to the appropriate department for prompt resolution.
Maintain a professional and friendly demeanor at all times, representing the hotel and brand in a positive light.

Where is this job?

This job is located at Tampa, FL, USA

Job Qualifications

Excellent Communication And Customer Service Skills: A Front Desk Host At Hyatt Must Possess Exceptional Verbal And Written Communication Skills To Interact With Guests Effectively And Provide Them With A Positive And Memorable Experience.
Knowledge Of Hotel Operations: The Ideal Candidate Should Have A Strong Understanding Of Hotel Operations, Including Check-In And Check-Out Procedures, Room Reservations, And Guest Inquiries. This Knowledge Will Help Them Handle Guest Requests Efficiently And Ensure A Smooth Flow Of Operations At The Front Desk.
Multitasking And Organizational Skills: Working At The Front Desk Of A Busy Hotel Can Be Hectic, So The Candidate Must Be Able To Handle Multiple Tasks Simultaneously While Maintaining Organization And Attention To Detail. This Includes Managing Phone Calls, Handling Guest Requests, And Processing Payments.
Proficiency In Computer Systems: A Front Desk Host Should Be Comfortable Using Various Computer Systems, Including Reservation And Billing Software, To Process Guest Information Accurately And Efficiently.
Interpersonal Skills And Team Player Attitude: As A Front Desk Host, The Candidate Will Be Working Closely With Other Hotel Staff Members, Including Housekeeping, Maintenance, And Management. Therefore, They Must Possess Strong Interpersonal Skills And Be A Team Player To Ensure A Seamless Guest Experience.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Positive attitude
Problem-Solving
Adaptability
Computer Literacy

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Tampa, FL, USA is $11-$14 per hour. This may vary based on factors such as experience, location, and specific job duties.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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