Front Desk Host

"Welcome to Hyatt - where hospitality meets luxury. We are currently seeking a warm and welcoming Front Desk Host to join our dynamic team. As the first point of contact for our valued guests, you will play a crucial role in creating a memorable and seamless experience from check-in to check-out. We are looking for a personable and organized individual with a passion for customer service and the ability to multitask in a fast-paced environment. If you have a strong attention to detail and a genuine desire to exceed guest expectations, we would love to have you as a part of our Hyatt family."

1. Greet and welcome guests upon arrival, providing a warm and friendly first impression of the hotel.
2. Check guests in and out of the hotel efficiently and accurately, ensuring all necessary information and payments are collected.
3. Handle guest inquiries and requests promptly and professionally, providing helpful and informative responses.
4. Maintain a clean and organized front desk area, ensuring all necessary supplies and materials are stocked and readily available.
5. Coordinate with other hotel departments to fulfill guest needs and requests.
6. Handle guest complaints and resolve issues in a timely and satisfactory manner, escalating to management when necessary.
7. Utilize hotel systems and technology to manage reservations, room assignments, and guest profiles.
8. Assist with the check-in and check-out process for large groups or events, ensuring a smooth and efficient experience for all guests.
9. Upsell hotel amenities, packages, and services to guests to maximize revenue.
10. Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with accurate and helpful information.
11. Adhere to all hotel policies and procedures, including safety and security protocols.
12. Complete administrative tasks such as filing, photocopying, and data entry as needed.
13. Attend training sessions and meetings to stay updated on hotel operations and standards.
14. Foster a positive and team-oriented work environment, supporting and assisting other team members as needed.
15. Continuously strive to exceed guest expectations and provide exceptional customer service.

According to JobzMall, the average salary range for a Front Desk Host in Phoenix, AZ, USA is between $29,000 and $37,000 per year. This range can vary depending on factors such as the specific company, location, and level of experience. Some Front Desk Hosts may make closer to $40,000 per year, while others may make less than $29,000.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.