Front Desk Host

Chandler, AZ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

"Welcome to Hyatt, where exceptional hospitality and memorable experiences come together. We are currently seeking a dynamic and personable Front Desk Host to join our team. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere. We are looking for individuals who are passionate about providing top-notch customer service and thrive in a fast-paced environment. If you have a friendly demeanor, excellent communication skills, and a desire to exceed expectations, we want you on our team. Join us in creating unforgettable moments for our guests at Hyatt."

Greet guests with a warm and friendly demeanor, creating a welcoming atmosphere from the moment they enter the hotel.
Provide exceptional customer service to guests, ensuring their needs and requests are met promptly and efficiently.
Serve as the first point of contact for guests, answering inquiries, and resolving any issues or concerns in a professional and timely manner.
Maintain a thorough knowledge of hotel amenities, services, and local attractions to assist guests with their needs.
Handle check-ins and check-outs efficiently, ensuring accuracy in reservations and payment processes.
Collaborate with other departments to ensure a seamless guest experience, including coordinating with housekeeping for room assignments and maintenance for any necessary repairs.
Act as a brand ambassador for Hyatt, promoting our values and service standards to guests.
Keep a positive attitude and remain calm in high-pressure situations, ensuring guests feel comfortable and taken care of.
Maintain a clean and organized front desk area, including keeping supplies stocked and equipment functioning properly.
Continuously seek opportunities to exceed guest expectations and create memorable experiences during their stay.

Where is this job?

This job is located at Chandler, AZ, USA

Job Qualifications

Excellent Customer Service Skills: A Front Desk Host At Hyatt Must Possess Exceptional Interpersonal And Communication Skills To Provide Top-Notch Customer Service To Guests. This Includes Being Friendly, Welcoming, And Attentive To Guest Needs.
Knowledge Of Hotel Operations: The Ideal Candidate Should Have A Thorough Understanding Of Hotel Operations, Including Check-In And Check-Out Procedures, Room Reservations, And Billing Processes. This Knowledge Will Ensure Efficient And Smooth Operations At The Front Desk.
Multitasking Abilities: As The First Point Of Contact For Guests, A Front Desk Host At Hyatt Must Be Able To Handle Multiple Tasks Simultaneously. This Includes Answering Phone Calls, Addressing Guest Inquiries, And Handling Administrative Duties.
Problem-Solving Skills: Guests May Approach The Front Desk Host With Various Issues Or Complaints. The Candidate Should Be Able To Think On Their Feet And Resolve Problems Quickly And Effectively While Maintaining A Positive Attitude.
Attention To Detail: A Front Desk Host Is Responsible For Handling Guest Information And Reservations, Making Accurate Transactions, And Maintaining Records. Attention To Detail Is Crucial To Ensure Accuracy And Avoid Any Errors That Could Negatively Impact The Guest Experience.

Required Skills

Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Multi-tasking
Computer Literacy
Reservation Management

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Chandler, AZ, USA is between $24,000 and $40,000 per year. However, this can vary depending on the specific company, location, and experience of the individual. Some factors that may affect salary include the size and type of company, the responsibilities and duties of the Front Desk Host, and the demand for this role in the job market. Additionally, individuals with additional skills or experience in customer service or hospitality may be able to negotiate a higher salary.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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