Front Desk Host

Tempe, AZ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Hyatt, where hospitality is our passion and making our guests feel at home is our top priority. We are currently seeking a highly motivated and personable Front Desk Host to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you have a knack for anticipating and fulfilling guests' needs, a positive attitude, and a passion for the hospitality industry, we invite you to apply for this exciting opportunity.

Greet and welcome guests upon their arrival with a warm and friendly demeanor.
Check guests in and out efficiently, ensuring accuracy and attention to detail.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries and complaints in a professional and timely manner.
Maintain a neat and organized front desk area, including keeping supplies stocked and organized.
Collaborate with other hotel departments to ensure seamless guest experiences.
Anticipate guests' needs and personalize their stay to exceed their expectations.
Assist with reservations, cancellations, and modifications as needed.
Process payments and maintain accurate records of guest transactions.
Maintain a high level of knowledge about the hotel, its services, and policies.
Follow proper safety and security procedures to ensure the safety of guests and employees.
Uphold the company's culture of hospitality and guest satisfaction.
Attend and actively participate in all training and development programs.
Provide support to other departments as needed.
Demonstrate a positive attitude and willingness to go above and beyond to ensure guest satisfaction.

Where is this job?

This job is located at Tempe, AZ, USA

Job Qualifications

Excellent Communication Skills: A Front Desk Host At Hyatt Must Possess Exceptional Communication Skills To Effectively Interact With Guests, Colleagues, And Other Team Members. This Includes The Ability To Listen Actively, Convey Information Clearly, And Maintain A Friendly And Professional Demeanor.
Strong Customer Service Skills: As The First Point Of Contact For Guests, A Front Desk Host Must Have Excellent Customer Service Skills To Provide A Positive Experience For Guests. This Includes Being Attentive To Their Needs, Addressing Any Concerns Or Issues Promptly And Courteously, And Going Above And Beyond To Exceed Their Expectations.
Organizational Skills: A Front Desk Host Must Be Highly Organized And Able To Multitask In A Fast-Paced Environment. This Includes Managing Guest Check-Ins And Check-Outs, Answering Phone Calls And Emails, And Handling Reservations And Cancellations. Attention To Detail Is Crucial In Ensuring Accuracy And Efficiency In These Tasks.
Knowledge Of Hospitality Industry: A Front Desk Host Should Have A Basic Understanding Of The Hospitality Industry And The Services Provided By Hyatt. This Includes Knowledge Of Hotel Amenities, Room Types, And Rates, As Well As Local Attractions And Events To Assist Guests With Their Stay.
Computer Literacy: In Today's Digital Age, A Front Desk Host Should Be Proficient In Using Various Computer Programs And Systems, Such As Hotel Management Software, Reservation Systems, And Microsoft Office. This Will Enable Them To Efficiently Handle Guest Bookings, Process Payments, And Generate Reports.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Teamwork
Computer
Organization
Resilience
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Front Desk Host in Tempe, AZ, USA is between $24,000 to $35,000 per year. This range may vary depending on factors such as experience, skills, and the specific company or industry. Some front desk hosts may also receive additional benefits such as health insurance, retirement plans, and bonuses. It is important to note that salaries may also vary based on location, with larger cities typically offering higher salaries.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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