Front Desk Host

San Francisco, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to the Hyatt family! We are currently seeking a friendly and professional Front Desk Host to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming experience. We are looking for someone with exceptional customer service skills and a passion for hospitality. If you are a team player with a positive attitude and a knack for problem-solving, we would love to have you on our team.

Greet and welcome guests in a warm and friendly manner upon arrival.
Check guests in and out efficiently and accurately, ensuring all necessary information is collected and recorded.
Respond to guest inquiries and requests in a timely and professional manner.
Provide information about hotel amenities, services, and local attractions.
Handle guest concerns and complaints with patience and empathy, striving to find a satisfactory solution.
Maintain a clean and organized front desk area, including the lobby and surrounding areas.
Process payments and maintain accurate records of transactions.
Coordinate with other hotel departments to ensure guest needs are met.
Communicate effectively with team members to ensure a seamless guest experience.
Maintain knowledge of hotel policies and procedures to ensure compliance.
Attend and participate in team meetings and training sessions.
Uphold the company's standards of excellent customer service at all times.
Handle emergency situations and follow proper protocols.
Assist with administrative tasks such as answering phone calls and making reservations.
Continuously strive to improve the guest experience and suggest new ideas for enhancing customer satisfaction.

Where is this job?

This job is located at San Francisco, CA, USA

Job Qualifications

Excellent Communication Skills: A Front Desk Host At Hyatt Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests, Colleagues, And Other Departments Within The Hotel.
Customer Service Orientation: The Primary Role Of A Front Desk Host Is To Ensure That Guests Have A Pleasant And Comfortable Stay. Therefore, Candidates Must Have A Customer-Centric Mindset And Be Able To Go Above And Beyond To Meet Guests' Needs.
Organizational Skills: Front Desk Hosts Are Responsible For Handling Various Tasks Simultaneously, Such As Checking In And Out Guests, Answering Phone Calls, And Managing Reservations. Candidates Must Have Exceptional Organizational Skills To Maintain A Smooth And Efficient Front Desk Operation.
Knowledge Of Hotel Operations: A Basic Understanding Of Hotel Operations, Such As The Check-In And Check-Out Process, Room Types, And Hotel Amenities, Is Crucial For A Front Desk Host At Hyatt. This Knowledge Will Help Them Provide Accurate Information To Guests And Handle Any Issues Or Inquiries Effectively.
Multi-Lingual Proficiency: As A Global Hotel Chain, Hyatt Caters To Guests From All Over The World. A Front Desk Host With Proficiency In Multiple Languages Will Be Able To Communicate With A Diverse Range Of Guests, Creating A More Welcoming And Inclusive Atmosphere.

Required Skills

Communication
Sales
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Cash Handling
Computer proficiency
Teamwork
Reservation Management

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Organization
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Front Desk Host in San Francisco, CA, USA is between $41,000 to $49,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary range. It is recommended to research specific companies and job listings for more accurate salary information.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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