Front Desk Host

Are you a friendly and outgoing individual looking for a new opportunity in the hospitality industry? Look no further than our Front Desk Host position at Hyatt! As the face of our hotel, you will be responsible for providing exceptional customer service to all guests, ensuring they have a memorable and comfortable stay. We are seeking candidates who are passionate about creating a positive and welcoming atmosphere for our guests, have excellent communication skills, and can handle multitasking in a fast-paced environment. If this sounds like you, we would love to have you join our team at Hyatt!

1. Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay at the hotel.
2. Provide excellent customer service by addressing guests’ inquiries and concerns in a timely and professional manner.
3. Handle guest check-in and check-out processes efficiently and accurately, ensuring all necessary documentation is completed.
4. Maintain a clean and organized front desk area, ensuring a welcoming and professional atmosphere for guests.
5. Assist with reservations and room assignments, taking into consideration guests’ preferences and special requests.
6. Act as a liaison between guests and other hotel departments, communicating any special requests or concerns to the appropriate team members.
7. Handle cash, credit, and debit card transactions accurately and efficiently, following hotel procedures and policies.
8. Provide guests with information about hotel amenities, services, and local attractions, and make recommendations based on their interests and needs.
9. Handle phone calls and direct them to the appropriate team members or departments, providing a helpful and courteous response to all inquiries.
10. Maintain an up-to-date knowledge of hotel policies, procedures, and promotions to provide accurate information to guests.
11. Handle any guest complaints or issues with empathy and professionalism, finding a satisfactory resolution and following up to ensure guest satisfaction.
12. Collaborate with other team members to ensure a smooth and efficient front desk operation, assisting with tasks as needed.
13. Maintain confidentiality of guest information and adhere to all safety and security procedures.
14. Continuously strive to create a positive and welcoming atmosphere for guests, going above and beyond to exceed their expectations.
15. Attend training and development sessions to continuously improve knowledge and skills related to the front desk operations and customer service.

According to JobzMall, the average salary range for a Front Desk Host in San Diego, CA, USA is between $29,000 and $40,000 per year. However, the salary can vary depending on factors such as experience, location, and the specific company. Some Front Desk Host positions may also offer additional benefits such as bonuses, healthcare benefits, and paid time off.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.