Front Desk Host

Welcome to Hyatt, where we strive to provide exceptional service and unforgettable experiences for our guests. We are currently seeking a Front Desk Host to join our team and be the face of our hotel. Our ideal candidate is someone who is friendly, welcoming, and has a passion for providing top-notch customer service. If you are a people person with excellent communication skills and a knack for problem-solving, we would love for you to be a part of our Hyatt family. Join us in creating memorable moments for our guests and making their stay truly special.

1. Greet and welcome guests in a friendly and professional manner upon their arrival at the hotel.
2. Check guests in and out, ensuring all necessary information is collected and accurately entered into the system.
3. Handle all guest inquiries, requests, and complaints in a timely and efficient manner, ensuring complete guest satisfaction.
4. Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
5. Process payments and accurately handle cash, credit card, and other forms of payment.
6. Monitor and respond to guest reviews and feedback, addressing any issues or concerns and taking necessary steps to resolve them.
7. Ensure all guest information and records are kept confidential and secure.
8. Collaborate with other hotel departments to ensure a seamless guest experience.
9. Stay up-to-date on hotel amenities, services, and events to provide accurate and helpful information to guests.
10. Continuously strive to provide exceptional service and anticipate guests' needs to exceed their expectations.
11. Assist with administrative tasks such as answering phone calls, making reservations, and handling room changes.
12. Attend training sessions and meetings to stay informed on new policies and procedures.
13. Adhere to all hotel safety and security procedures to ensure the safety and well-being of guests and employees.
14. Maintain a positive and professional attitude at all times when interacting with guests and colleagues.
15. Act as a brand ambassador for Hyatt, promoting our values and delivering on our promise of exceptional service.

According to JobzMall, the average salary range for a Front Desk Host in Los Angeles, CA, USA is between $31,000 and $44,000 per year. This can vary depending on the specific job duties, experience level, and employer. Some Front Desk Hosts may also receive additional benefits such as bonuses, health insurance, and retirement plans.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.