Communication Center Agent

Tampa, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to the world of hospitality at Hyatt! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Communication Center Agent. As a Communication Center Agent, you will be responsible for providing exceptional customer service and communication support to our guests and colleagues. We are looking for someone who is passionate about delivering excellent service and has excellent communication skills. If you have a positive attitude, strong attention to detail, and the ability to thrive in a fast-paced environment, we would love to have you as part of our team. Join us and be a part of creating memorable experiences for our guests at Hyatt.

Greet and welcome guests in a professional and friendly manner.
Provide excellent customer service by responding to guest inquiries and requests promptly and efficiently.
Handle all incoming and outgoing calls, emails, and messages in a timely and professional manner.
Maintain a positive and welcoming atmosphere in the communication center.
Assist guests with reservations, room service orders, and other requests.
Keep accurate records of guest interactions and transactions.
Collaborate with other departments to ensure guest needs are met.
Stay updated on hotel services, facilities, and events to provide accurate information to guests.
Handle and resolve guest complaints or concerns in a calm and efficient manner.
Maintain confidentiality and security of guest information and hotel operations.
Uphold and promote a high level of Hyatt's brand standards and values.
Proactively communicate with colleagues and superiors to ensure smooth operations and guest satisfaction.
Adhere to all company policies and procedures.
Complete administrative tasks, such as data entry and report generation.
Attend training and development programs to enhance skills and knowledge.
Maintain a clean and organized work area.
Assist with other duties as assigned by the supervisor or manager.

Where is this job?

This job is located at Tampa, FL, USA

Job Qualifications

Excellent Communication Skills: The Ideal Candidate For A Communication Center Agent Job At Hyatt Should Possess Exceptional Verbal And Written Communication Skills. They Should Be Able To Communicate Clearly And Effectively With Guests, Colleagues, And Management.
Customer Service Orientation: As A Communication Center Agent, The Candidate Will Be Responsible For Handling Guest Inquiries And Requests. Therefore, They Should Have A Strong Customer Service Orientation And Be Able To Handle Guest Interactions With Patience, Empathy, And Professionalism.
Attention To Detail: The Candidate Should Have A Keen Eye For Detail To Ensure Accurate And Efficient Handling Of Guest Requests And Reservations. They Should Also Be Able To Multi-Task And Prioritize Tasks Effectively.
Technical Proficiency: A Communication Center Agent Should Be Comfortable Working With Various Computer Systems And Software, Such As Reservation Systems And Email. They Should Also Have A Strong Understanding Of Communication Technologies, Such As Phone Systems And Messaging Platforms.
Team Player: The Candidate Should Be Able To Work Well In A Team Environment And Collaborate With Colleagues To Provide Exceptional Service To Guests. They Should Also Be Able To Handle High-Pressure Situations And Work Efficiently In A Fast-Paced Environment.

Required Skills

Time Management
Multitasking
Verbal Communication
Conflict Resolution
customer service
Computer proficiency
Active listening
Collaboration
Empathy
Problem-Solving
Adaptability
Attention

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Communication Center Agent in Tampa, FL, USA is between $30,000 and $35,000 per year. However, this can vary based on factors such as experience, education, and the specific company or industry the agent works for. Some communication center agents may make more or less than this range depending on their individual circumstances. Additionally, benefits and bonuses may also be included in the compensation package for this type of position.

Additional Information

Hyatt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 23rd, 2024

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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