Assistant Front Office Manager

Welcome to Hyatt, where we believe in creating memorable experiences for our guests and providing a dynamic and inclusive work environment for our team members. We are currently seeking a highly motivated and skilled Assistant Front Office Manager to join our team. In this role, you will have the opportunity to work alongside our Front Office Manager and make a meaningful impact on our guests' stay. We are looking for someone with exceptional customer service skills, a strong attention to detail, and a passion for hospitality. If you are a team player with a positive attitude and a desire to grow in your career, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to all guests, ensuring their needs and requests are met promptly and efficiently.
2. Assist the Front Office Manager in overseeing the daily operations of the front office department.
3. Train, mentor, and supervise front office staff, ensuring they are knowledgeable about hotel policies and procedures, and providing ongoing support and guidance.
4. Collaborate with other departments to ensure seamless guest experiences and resolve any issues or concerns that may arise.
5. Monitor and maintain the front desk and lobby area, ensuring it is clean, organized, and welcoming at all times.
6. Assist in managing room reservations, including checking availability, updating rates and availability, and ensuring accurate billing.
7. Handle guest complaints and ensure timely and satisfactory resolution.
8. Assist in conducting regular audits and inspections to ensure compliance with hotel standards and policies.
9. Develop and implement strategies to improve guest satisfaction and increase revenue.
10. Continuously seek ways to improve front office operations and guest experiences, and provide feedback to the Front Office Manager.
11. Support and promote a positive and inclusive work environment for all team members.
12. Maintain a professional and friendly demeanor at all times, representing the hotel in a positive manner.
13. Uphold and enforce all hotel policies and procedures, including safety and security protocols.
14. Keep up-to-date with industry trends and best practices, and share knowledge and insights with the team.
15. Perform any other duties as assigned by the Front Office Manager or hotel management.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Tampa, FL, USA is $38,000 - $50,000 per year. However, this can vary depending on factors such as the size and type of company, the experience and qualifications of the individual, and the specific responsibilities and duties of the role.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.