Assistant Front Office Manager

Are you a dynamic and organized individual with a passion for hospitality? Do you thrive in a fast-paced environment and possess excellent communication skills? Hyatt is seeking an Assistant Front Office Manager to join our team and assist in overseeing the daily operations of the front office department. This is a great opportunity for someone with a strong background in hotel front office management and a desire to grow within a reputable and globally recognized company. If you are a driven and customer-oriented leader with a keen eye for detail, we want to hear from you!

1. Oversee daily operations of the front office department, including managing staff schedules, ensuring efficient workflow, and addressing any issues or concerns that may arise.
2. Assist in training and developing front office staff to provide exceptional customer service and maintain high standards of hospitality.
3. Ensure smooth check-in and check-out processes for guests, including handling any special requests or issues that may arise.
4. Monitor and maintain the front office budget, including tracking expenses and making recommendations for cost-saving measures.
5. Collaborate with other departments to ensure seamless coordination and delivery of services to guests.
6. Handle guest complaints and resolve issues in a timely and professional manner.
7. Maintain accurate and up-to-date records of guest information, reservations, and room inventory.
8. Assist in the development and implementation of front office policies and procedures to improve efficiency and guest satisfaction.
9. Stay up-to-date with industry trends and best practices, and make recommendations for improvement as needed.
10. Handle administrative tasks such as scheduling, payroll, and performance evaluations for front office staff.
11. Act as a role model and mentor for front office staff, promoting a positive working environment and fostering a culture of excellence.
12. Conduct regular audits and quality checks to ensure adherence to company standards and identify areas for improvement.
13. Collaborate with the Front Office Manager to develop and implement strategies to increase occupancy rates and revenue.
14. Assist in managing and maintaining relationships with vendors and suppliers to ensure high-quality services and products for guests.
15. Participate in regular meetings and report on department performance to upper management.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Sacramento, CA, USA is $51,000-$68,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.