Assistant Front Office Manager

Welcome to Hyatt, a leading hospitality company known for providing guests with exceptional service and unforgettable experiences. We are currently seeking a highly motivated and skilled Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our front desk and guest services. We are looking for someone who is dedicated, detail-oriented, and has a passion for delivering exceptional customer service. If you have the qualifications and drive to excel in this role, we would love to hear from you.

1. Oversee daily operations of the front desk and guest services, ensuring that they run smoothly and efficiently.
2. Train and supervise front desk staff, providing guidance and support as needed.
3. Ensure that all guest inquiries and concerns are addressed in a timely and professional manner.
4. Maintain accurate and up-to-date records of guest reservations, payments, and other important information.
5. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
6. Monitor and manage room inventory to maximize occupancy and revenue.
7. Assist with creating and implementing front desk and guest service policies and procedures.
8. Handle any escalated guest complaints or issues, finding solutions to resolve them in a satisfactory manner.
9. Conduct regular performance evaluations for front desk staff and provide feedback for improvement.
10. Stay up-to-date with industry trends and best practices, implementing them into the operation when appropriate.
11. Maintain a professional and welcoming atmosphere for guests and employees alike.
12. Assist with budgeting and financial planning for the front desk and guest services department.
13. Act as a liaison between guests and management to ensure a positive and memorable experience.
14. Any other duties as assigned by the Front Office Manager or General Manager.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Boca Raton, FL, USA is $40,000-$50,000 per year. This can vary depending on factors such as the specific industry, the size and type of company, and the candidate's level of experience and qualifications.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.