Assistant Front Office Manager

Welcome to Hyatt, a company dedicated to providing exceptional hospitality experiences for our guests. We are currently seeking a highly motivated and dynamic individual to join our team as an Assistant Front Office Manager. In this role, you will be responsible for supporting the Front Office Manager in overseeing the day-to-day operations of our front desk and ensuring the highest level of guest satisfaction. We are looking for someone who is passionate about customer service, has strong leadership skills, and is driven to excel in a fast-paced environment. If this sounds like you, we encourage you to apply and become a part of our Hyatt family.

1. Assist the Front Office Manager in overseeing the daily operations of the front desk, including check-in and check-out processes, guest inquiries, and reservations.
2. Ensure the highest level of guest satisfaction by providing exceptional customer service and resolving any guest issues or concerns in a timely and professional manner.
3. Train and supervise front desk staff to ensure they are knowledgeable about hotel services, policies, and procedures.
4. Create and maintain a welcoming and organized front desk environment, ensuring all guest needs are met and exceeded.
5. Monitor and review guest feedback and implement necessary actions to improve guest satisfaction.
6. Collaborate with other departments to ensure smooth and efficient hotel operations.
7. Assist with scheduling and payroll for front desk staff.
8. Conduct regular audits to ensure accuracy of front desk transactions and compliance with hotel policies.
9. Handle and resolve guest complaints and escalate issues to the Front Office Manager when necessary.
10. Assist with budget planning and monitor expenses to ensure financial goals are met.
11. Stay updated on industry trends and implement new processes to improve guest experience.
12. Lead by example and maintain a positive and professional attitude at all times.
13. Attend meetings and training sessions as required by the Front Office Manager.
14. Perform any other duties assigned by the Front Office Manager to ensure the smooth operation of the hotel.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Orlando, FL, USA is between $40,000 and $55,000 per year. This salary range may vary depending on factors such as experience, qualifications, and the specific company or organization. Additionally, additional benefits and bonuses may also be included in the compensation package.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.