Assistant Front Office Manager

Are you a highly organized and customer-focused individual with a passion for hospitality? Do you thrive in a fast-paced, dynamic work environment? Hyatt is seeking an Assistant Front Office Manager to join our team and help oversee the efficient operation of our front desk and guest services. As a key member of our management team, you will have the opportunity to showcase your leadership skills and contribute to the overall success of our hotel. If you have a proven track record in the hospitality industry and possess excellent communication and problem-solving abilities, we want to hear from you!

1. Oversee Front Desk and Guest Services: The Assistant Front Office Manager will be responsible for overseeing the daily operations of the front desk and guest services, ensuring that all tasks are completed efficiently and in a timely manner.
2. Maintain High Level of Customer Service: This role will be responsible for ensuring that all guests receive the highest level of customer service, and that any guest concerns or issues are addressed promptly and effectively.
3. Train and Supervise Staff: The Assistant Front Office Manager will be responsible for training and supervising front desk and guest services staff, ensuring that they are knowledgeable and efficient in their roles.
4. Manage Reservations and Check-In/Check-Out Process: This role will be responsible for managing reservations and the check-in/check-out process, ensuring that all guest information is accurate and up-to-date.
5. Monitor and Improve Procedures: The Assistant Front Office Manager will regularly review front desk and guest services procedures to identify areas for improvement and implement changes as needed.
6. Handle Guest Complaints: In the event of a guest complaint, the Assistant Front Office Manager will be responsible for handling the situation with professionalism and finding a satisfactory resolution for the guest.
7. Collaborate with Other Departments: This role will work closely with other departments, such as housekeeping and maintenance, to ensure smooth operations and a positive guest experience.
8. Maintain Financial Records: The Assistant Front Office Manager will be responsible for maintaining accurate financial records for the front desk and guest services, including cash handling and credit card transactions.
9. Assist with Budgeting and Forecasting: This role will assist in budgeting and forecasting for the front desk and guest services department, ensuring that expenses are kept within budget.
10. Uphold Company Standards: The Assistant Front Office Manager will be responsible for upholding the standards and policies of the company, ensuring that all procedures and practices are in line with company values and goals.
11. Train and Develop Team Members: This role will be responsible for identifying training and development needs

According to JobzMall, the average salary range for a Assistant Front Office Manager in Portland, OR, USA is $42,000 - $60,000 per year. This may vary depending on the employer, experience, and location. Some employers may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.