Assistant Front Office Manager

"Are you a hospitality enthusiast looking for the next step in your career? Look no further! Hyatt is seeking a highly motivated and dynamic individual to join our team as an Assistant Front Office Manager. In this role, you will play a vital role in ensuring exceptional guest experiences and supporting the overall operations of our front office department. We are seeking someone with a passion for delivering outstanding customer service and the ability to thrive in a fast-paced and diverse environment. If you have a strong background in hotel operations and possess excellent leadership skills, we want to hear from you! Join us at Hyatt and take the next step towards a fulfilling and rewarding career in the hospitality industry."

1. Oversee the daily operations of the front office department, including managing the front desk staff and ensuring all tasks are completed efficiently and accurately.
2. Provide exceptional customer service to guests, handling any inquiries or concerns in a timely and professional manner.
3. Train and develop front office staff to ensure they are knowledgeable about hotel policies, procedures, and standards of service.
4. Monitor and maintain guest satisfaction by responding to feedback and addressing any issues that may arise.
5. Create and implement strategies to improve front office operations and enhance the guest experience.
6. Collaborate with other departments, such as housekeeping and reservations, to ensure smooth communication and coordination.
7. Assist with budgeting and financial management, including monitoring expenses and revenue, and making recommendations for cost-saving measures.
8. Conduct regular audits of front office procedures and records to ensure accuracy and compliance with company standards.
9. Support the Front Office Manager in managing staff schedules, performance evaluations, and disciplinary actions when necessary.
10. Stay updated on industry trends and changes in customer preferences to continuously improve the front office department and the overall guest experience.
11. Act as a role model for the front office team, demonstrating professionalism, teamwork, and a positive attitude at all times.
12. Adhere to all company policies and procedures, including health and safety regulations, and ensure staff compliance as well.

According to JobzMall, the average salary range for a Assistant Front Office Manager in San Luis Obispo, CA, USA is $41,000 - $52,000 per year. However, this may vary depending on factors such as the size and type of the company, level of experience, and specific job duties. Highly experienced and skilled Assistant Front Office Managers may earn higher salaries within this range.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.