Are you a compassionate and experienced nurse looking for a rewarding career in healthcare? Look no further than Humana's Telephonic Nurse Care Manager position. As a Telephonic Nurse Care Manager, you will have the opportunity to make a positive impact on our members' lives by providing personalized care and support over the phone. We are seeking highly skilled and motivated individuals with a strong clinical background and excellent communication skills. If this sounds like you, we invite you to join our dynamic team and help us improve the health and well-being of our members.
- Provide personalized care and support to Humana's members over the phone.
- Utilize strong clinical knowledge and skills to assess and address members' healthcare needs.
- Communicate effectively and compassionately with members to build rapport and trust.
- Collaborate with other members of the healthcare team to develop and implement care plans.
- Monitor and track members' health progress and provide appropriate interventions as needed.
- Educate members on health-related topics and encourage healthy behaviors.
- Maintain accurate and detailed documentation of all interactions and interventions.
- Adhere to all regulatory and ethical standards of care.
- Continuously assess and improve processes and procedures to ensure high-quality care.
- Demonstrate a high level of professionalism and positive attitude in all interactions.
- Participate in ongoing training and development to enhance skills and knowledge.
- Serve as an advocate for members and their healthcare needs.
- Maintain confidentiality and adhere to HIPAA regulations.
- Represent Humana in a positive and professional manner at all times.
- Contribute to a positive and collaborative work environment within the team.
Valid Nursing License: The Candidate Must Possess A Current And Valid Nursing License In The State Where They Will Be Practicing.
Minimum Experience: A Minimum Of 3-5 Years Of Experience In A Clinical Setting Is Required, With A Preference For Experience In Telephonic Nursing Or Care Management.
Case Management Certification: Candidates Should Have A Case Management Certification (Ccm) Or Be Willing To Obtain One Within Six Months Of Hire.
Strong Communication Skills: Excellent Verbal And Written Communication Skills Are Essential For This Role, As The Nurse Care Manager Will Be Communicating With Patients, Healthcare Providers, And Other Stakeholders Over The Phone.
Knowledge Of Health Insurance Industry: A Thorough Understanding Of The Health Insurance Industry, Including Medicare And Medicaid, Is Preferred. This Includes Knowledge Of Healthcare Regulations, Policies, And Procedures.
Communication Skills
Time Management
Case management
Health Coaching
medication management
Problem-Solving
Patient assessment
Disease Management
Care Coordination
Clinical Knowledge
Telehealth Expertise
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Telephonic Nurse Care Manager is between $60,000 to $80,000 per year. However, this may vary depending on factors such as location, experience, and employer. Some employers may also offer additional benefits and bonuses.
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Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.
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