Telephonic Care Manager

At Humana, we are dedicated to improving the health and well-being of our members through innovative and compassionate care. As a Telephonic Care Manager, you will play a crucial role in providing personalized care and support to our members over the phone. We are seeking a highly motivated and empathetic individual who is passionate about making a positive impact on people's lives. If you have excellent communication skills, a strong clinical background, and a desire to help others, we encourage you to apply for this rewarding opportunity.

1. Provide telephonic care and support to Humana members in a compassionate and professional manner.
2. Engage with members to assess their health needs and develop personalized care plans.
3. Collaborate with other healthcare professionals to ensure coordinated and comprehensive care for members.
4. Utilize clinical knowledge and expertise to identify appropriate resources and services for members.
5. Conduct ongoing monitoring and follow-up with members to track progress and make necessary adjustments to care plans.
6. Communicate effectively with members, their families, and caregivers to ensure understanding and compliance with care plans.
7. Document all interactions and interventions accurately and thoroughly in accordance with company policies and procedures.
8. Stay up-to-date on industry trends and best practices in telephonic care management.
9. Adhere to all legal and ethical standards to ensure the safety and confidentiality of members' health information.
10. Act as an advocate for members and support them in navigating the healthcare system.
11. Participate in regular training and development opportunities to enhance skills and knowledge.
12. Collaborate with team members and supervisors to improve processes and deliver high-quality care to members.
13. Maintain professional relationships with members, providers, and other healthcare professionals.
14. Continuously evaluate and improve care management practices to ensure the highest level of member satisfaction.
15. Demonstrate a strong commitment to Humana's mission and values in all aspects of the job.

According to JobzMall, the average salary range for a Telephonic Care Manager in Louisville, KY, USA is between $41,000 and $62,000 per year. However, this can vary depending on factors such as level of experience, specific job duties, and employer. Some Telephonic Care Managers in Louisville may earn higher salaries, while others may earn lower salaries.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.