Humana

Senior CRM Marketing Professional

Humana

Louisville, KY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Hello there! Are you a highly skilled and experienced marketing professional looking for a new and exciting opportunity? Look no further! Humana is currently seeking a Senior CRM Marketing Professional to join our dynamic team. In this role, you will have the opportunity to use your expertise in customer relationship management to develop and implement innovative marketing strategies that drive growth and engagement. Join us in our mission to improve the health and well-being of our members and communities. To excel in this role, you must have a strong understanding of CRM principles, data analysis, and customer segmentation. If you are a collaborative team player with a passion for delivering exceptional customer experiences, we want to hear from you!

  1. Develop and implement innovative marketing strategies using CRM principles to drive growth and engagement.
  2. Utilize data analysis to identify opportunities for improving customer experience and increasing retention.
  3. Collaborate with cross-functional teams to develop and execute marketing campaigns that align with business objectives.
  4. Conduct market research and analyze customer data to identify trends and inform marketing strategies.
  5. Create and manage customer segmentation strategies to target specific demographics and improve overall marketing effectiveness.
  6. Monitor and report on key performance indicators to measure the success of marketing campaigns.
  7. Stay up-to-date with industry trends and best practices in CRM marketing to continuously improve and optimize strategies.
  8. Act as a subject matter expert on CRM principles and provide guidance and support to other team members.
  9. Collaborate with internal stakeholders to ensure consistency and alignment of messaging across all marketing channels.
  10. Represent the company and its values in all interactions with customers, partners, and stakeholders.
Where is this job?
This job is located at Louisville, KY, USA
Job Qualifications
  • Bachelor's Or Master's Degree In Marketing, Business, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Crm Marketing, Preferably In A Healthcare Or Insurance Industry.

  • Strong Understanding Of Crm Principles And Strategies, Including Customer Segmentation, Journey Mapping, And Retention Tactics.

  • Proven Track Record Of Successfully Implementing And Managing Crm Campaigns And Initiatives.

  • Experience With Crm Software And Analytics Tools, Such As Salesforce Or Marketo, And Ability To Interpret And Leverage Data To Drive Marketing Decisions.

Required Skills
  • Marketing Strategy

  • Lead Generation

  • Campaign Management

  • Social media management

  • Data Analytics

  • Email Marketing

  • Customer segmentation

  • Customer retention

  • Customer Journey

  • Loyalty Programs

  • Crm Integration

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior CRM Marketing Professional in Louisville, KY, USA is between $70,000 and $110,000 per year. This can vary depending on years of experience, industry, and specific job responsibilities. Some senior CRM marketing professionals may earn higher salaries, up to $150,000 per year, depending on their level of expertise and the size and success of the company they work for.

Additional Information
Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 8th, 2023
Apply BeforeJune 21st, 2025
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About Humana

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.

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