Referral and Scheduling Coordinator

Welcome to Humana, where we strive to improve the health and well-being of our members through innovative and personalized healthcare solutions. We are currently seeking a Referral and Scheduling Coordinator to join our dynamic team. In this role, you will play a crucial role in ensuring our members receive timely and appropriate care by coordinating referrals and scheduling appointments. This is an excellent opportunity for someone who is detail-oriented, compassionate, and thrives in a fast-paced environment. If you have a strong background in healthcare and a passion for helping others, we invite you to apply for this exciting position.

1. Coordinate referrals: The Referral and Scheduling Coordinator will be responsible for managing all aspects of referral coordination, including receiving, reviewing, and approving referrals from healthcare providers.
2. Schedule appointments: This role will be responsible for scheduling appointments for members with appropriate healthcare providers based on their needs and availability.
3. Ensure timely care: The Referral and Scheduling Coordinator will play a crucial role in ensuring that our members receive timely and appropriate care by ensuring referrals are processed and appointments are scheduled in a timely manner.
4. Maintain accurate records: This position will be responsible for maintaining accurate records of all referrals and appointments, including updating member information, tracking referral status, and documenting appointment details.
5. Communicate with members and providers: The Referral and Scheduling Coordinator will be the main point of contact for members and healthcare providers regarding referrals and appointments, and will need to effectively communicate information and updates to both parties.
6. Collaborate with internal teams: This role will work closely with other departments such as customer service, claims, and provider relations to ensure a seamless referral and scheduling process for our members.
7. Stay up-to-date with policies and procedures: The Referral and Scheduling Coordinator will need to stay informed about our company's policies and procedures related to referrals and appointments, and ensure compliance with all regulations.
8. Handle inquiries and resolve issues: The coordinator will be responsible for handling inquiries and resolving issues related to referrals and appointments from members and providers in a professional and timely manner.
9. Provide exceptional customer service: This position will require providing exceptional customer service to our members, ensuring they feel supported and valued throughout the referral and scheduling process.
10. Contribute to process improvement: The Referral and Scheduling Coordinator will have the opportunity to identify areas for process improvement and make recommendations to enhance the overall efficiency and effectiveness of the referral and scheduling process.

According to JobzMall, the average salary range for a Referral and Scheduling Coordinator in San Antonio, TX, USA is $32,000 - $45,000 per year. This can vary depending on the specific company, experience level, and skills of the individual. Some companies may also offer additional benefits such as bonuses, commission, and healthcare benefits.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.