Outbound Care Associate
Looking to join a dynamic team that is dedicated to improving the health and well-being of our members? Humana is seeking an Outbound Care Associate to join our fast-paced and innovative organization. As an Outbound Care Associate, you will play a crucial role in the overall member experience by proactively reaching out to our members to ensure their healthcare needs are being met. We are looking for a compassionate and driven individual who is passionate about helping others and has excellent communication skills. If you are looking for a rewarding and fulfilling career, we would love to hear from you.
- Proactively reach out to members via phone or email to ensure their healthcare needs are being met.
- Build and maintain positive relationships with members by providing exceptional customer service.
- Educate members on available resources and services to help them manage their health.
- Identify and address any potential issues or concerns raised by members.
- Maintain accurate and detailed records of all interactions with members.
- Collaborate with other team members to develop strategies for improving the member experience.
- Stay up-to-date on industry changes, policies, and procedures to provide accurate and timely information to members.
- Utilize active listening skills to understand members' needs and concerns.
- Provide support and guidance to members in navigating healthcare services.
- Meet and exceed performance metrics and goals set by the company.
- Adhere to all company policies and procedures.
- Continuously seek opportunities to improve and streamline processes.
- Maintain confidentiality of all member information.
- Participate in ongoing training and development to enhance job knowledge and skills.
- Contribute to a positive and collaborative team environment.
Excellent Communication Skills: As An Outbound Care Associate, You Will Be Responsible For Communicating With Customers Over The Phone, So Strong Communication Skills Are Crucial. This Includes Clear And Effective Verbal Communication, Active Listening, And The Ability To Convey Information In A Professional And Empathetic Manner.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For An Outbound Care Associate. This Includes Skills Such As Problem-Solving, Conflict Resolution, And The Ability To Handle Difficult Or Irate Customers With Patience And Professionalism.
Knowledge Of Health Insurance Industry: Humana Is A Health Insurance Company, So Having Knowledge Of The Industry Is A Definite Advantage For An Outbound Care Associate. This Includes Understanding Of Health Insurance Plans, Terminology, And Regulations.
Computer Proficiency: As An Outbound Care Associate, You Will Be Using Various Computer Programs And Systems To Assist Customers, Document Interactions, And Complete Administrative Tasks. Therefore, Proficiency In Basic Computer Skills, Such As Typing, Navigating Multiple Windows, And Using Various Software Programs, Is Essential.
Empathy And Compassion: Humana's Mission Is To Help People Achieve Lifelong Well-Being, And As An Outbound Care Associate, You Will Be A Crucial Part Of Fulfilling This Mission. Therefore, Having A Genuine Empathy And Compassion For Others, As Well As The Ability To Build Rapport And Establish Trust With Customers, Is A Key Qualification For This Role.
Data Entry
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Sales skills
Problem-Solving
Multi-tasking
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Outbound Care Associate is $35,000 - $45,000 per year.
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Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.
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