Manager, Service Coordination (Care Coaching)

Welcome to Humana! We are a leading healthcare company dedicated to improving the health and well-being of our members. As the Manager of Service Coordination (Care Coaching), you will play a crucial role in our mission by leading a team of Care Coaches to coordinate and deliver quality care to our members. We are seeking a highly motivated and compassionate individual with a strong background in healthcare management and a passion for providing exceptional service. If you are a natural leader with a deep understanding of care coordination and coaching, we encourage you to apply for this exciting opportunity. Join us in our mission to help our members live healthier, more fulfilling lives.

1. Lead and manage a team of Care Coaches to ensure efficient and effective delivery of care coordination services to Humana members.
2. Develop and implement strategies to enhance the quality of care coordination provided by the team.
3. Ensure compliance with all relevant regulations and standards for care coordination and coaching.
4. Collaborate with other departments and teams to ensure seamless coordination of care for members.
5. Monitor and analyze data to identify areas for improvement and make necessary adjustments to processes and procedures.
6. Provide ongoing training, coaching, and development opportunities for the Care Coaches.
7. Foster a positive and supportive work environment that promotes teamwork and encourages personal and professional growth.
8. Develop and maintain relationships with external healthcare providers and community resources to support the care coordination process.
9. Participate in regular meetings and communication with leadership to provide updates on team performance and identify areas for improvement.
10. Serve as a role model for exceptional customer service and inspire the team to deliver the same level of service to members.
11. Stay up-to-date with industry trends and best practices in care coordination and coaching to continuously improve the team's performance.
12. Handle any escalated issues or complaints from members, ensuring timely and satisfactory resolution.
13. Collaborate with the recruitment team to hire and onboard new Care Coaches as needed.
14. Maintain accurate documentation and records of team performance, member interactions, and other relevant data.
15. Uphold the values and mission of Humana by promoting a culture of compassion, empathy, and dedication to improving the health and well-being of members.

According to JobzMall, the average salary range for a Manager, Service Coordination (Care Coaching) in Louisville, KY, USA is $60,000-$80,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.