Lead Receptionist

Welcome to Humana! We are seeking a highly motivated and organized individual to join our team as a Lead Receptionist. As the first point of contact for our company, the ideal candidate will possess exceptional communication and customer service skills. In this role, you will be responsible for overseeing the front desk operations and ensuring a positive experience for all visitors and employees. We are looking for someone who is a natural leader, able to multitask, and has a strong attention to detail. If you are passionate about providing top-notch service and have the qualifications listed below, we invite you to apply for this exciting opportunity.

1. Greet and welcome all visitors to the company in a friendly and professional manner.
2. Ensure the front desk area is clean, organized, and presentable at all times.
3. Manage and supervise the receptionist team, providing guidance and support as needed.
4. Answer and direct incoming calls to the appropriate person or department.
5. Handle all incoming and outgoing mail and packages.
6. Maintain a visitor log and ensure all guests sign in and out.
7. Coordinate and schedule conference room reservations.
8. Handle sensitive and confidential information with discretion.
9. Address and resolve any customer service issues or complaints in a timely and professional manner.
10. Train new receptionists on company policies and procedures.
11. Keep updated records of employee and visitor information.
12. Monitor and order office supplies as needed.
13. Assist with administrative tasks such as data entry and filing.
14. Collaborate with other departments to ensure a smooth and efficient front desk operation.
15. Strive to maintain a positive and welcoming atmosphere for all employees and visitors.
16. Maintain knowledge of company products, services, and events to effectively answer inquiries.
17. Stay up-to-date with industry trends and best practices for front desk operations.
18. Conduct performance evaluations and provide feedback to receptionist team members.
19. Adhere to all company policies, procedures, and safety regulations.
20. Continuously look for ways to improve and streamline front desk operations.

According to JobzMall, the average salary range for a Lead Receptionist in Houston, TX, USA is $32,000-$40,000 per year. However, this can vary based on factors such as the industry, company size, and level of experience. Some Lead Receptionists in Houston may earn more or less than this range. It is best to research specific companies and job listings in your area for a more accurate salary estimate.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.