Front Office Specialist

Are you looking for a dynamic and rewarding career in the healthcare industry? Look no further than Humana! We are seeking a highly motivated Front Office Specialist to join our team. As a Front Office Specialist, you will play a crucial role in providing exceptional customer service and administrative support to our patients and healthcare professionals. If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we want to hear from you! Keep reading to learn more about this exciting opportunity.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer phone calls and respond to inquiries, transferring calls as necessary.
3. Schedule appointments and maintain accurate and updated schedules for healthcare professionals.
4. Verify insurance information and collect necessary co-pays or fees from patients.
5. Enter patient information and update records in electronic medical records systems.
6. Maintain cleanliness and organization of front office area.
7. Assist with administrative tasks such as filing, faxing, and scanning documents.
8. Communicate effectively and empathetically with patients to address their needs and concerns.
9. Collaborate with healthcare professionals to ensure efficient and timely patient care.
10. Adhere to all HIPAA regulations and maintain patient confidentiality.
11. Handle patient complaints and resolve issues in a professional and timely manner.
12. Keep up-to-date with healthcare industry knowledge and company policies and procedures.
13. Participate in training and development programs to enhance skills and knowledge.
14. Work collaboratively with team members to achieve department goals and objectives.
15. Demonstrate a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Front Office Specialist in Atlanta, GA, USA is between $31,000 and $50,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the specialist is working in. Some employers may offer additional benefits such as health insurance, retirement plans, or bonuses, which can also impact the overall salary range.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.