Hello there! Are you passionate about providing exceptional customer service and coordinating field operations? If so, we have an exciting opportunity for you as a Field Service Coordinator at Humana. As a leading healthcare company, we are dedicated to helping our members live healthier, happier lives. We are seeking a highly organized and detail-oriented individual with strong communication skills to join our team. If you have experience in field service coordination and a desire to make a positive impact in the lives of others, we encourage you to apply for this role. Keep reading to learn more about the qualifications and responsibilities of this dynamic position.
- Coordinate and schedule field operations for Humana, ensuring efficient and timely delivery of services to members.
- Provide exceptional customer service to members, addressing any questions or concerns in a prompt and professional manner.
- Maintain accurate records and documentation of field operations, including service requests and completed tasks.
- Collaborate with various departments and teams to ensure seamless coordination of services and effective communication.
- Continuously evaluate and improve processes to enhance the overall efficiency of field operations.
- Monitor and track service delivery metrics, identifying areas for improvement and implementing necessary changes.
- Train and onboard new field service staff, providing them with the necessary tools and resources to succeed.
- Act as a liaison between field service staff and management, relaying important information and updates.
- Ensure compliance with all company policies, procedures, and regulations.
- Participate in meetings and provide regular reports on field service operations to upper management.
Bachelor's Degree In Business Administration, Healthcare Administration, Or A Related Field.
Minimum Of 2-3 Years Of Experience In A Healthcare Or Insurance Industry, Preferably In A Customer Service Or Field Service Role.
Proficiency In Microsoft Office Suite And Ability To Learn And Use Various Software And Technology Platforms.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Engage And Collaborate With Both Internal And External Stakeholders.
Demonstrated Leadership And Problem-Solving Skills, With The Ability To Manage Multiple Tasks And Priorities In A Fast-Paced And Dynamic Environment.
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Organization
Problem-Solving
Resource allocation
Prioritization
Technical Knowledge
Conflict
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability
According to JobzMall, the average salary range for a Field Service Coordinator in Louisville, KY, USA is $50,000 - $70,000 per year. This may vary depending on factors such as years of experience, education level, and specific job responsibilities.
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Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.
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