Field Care Coach Coordinator

At Humana, we believe that every individual deserves access to quality healthcare and personalized support. As a Field Care Coach Coordinator, you will play a crucial role in ensuring our members receive the best possible care and guidance. You will have the opportunity to work with a diverse team and make a positive impact on the lives of our members. We are looking for a compassionate and driven individual with a strong background in healthcare and a passion for helping others. If you are ready to join a dynamic and innovative company that values the well-being of its employees and members, we encourage you to apply for this exciting opportunity.

1. Develop and implement care coordination and coaching plans for Humana members in accordance with company policies and procedures.
2. Collaborate with interdisciplinary team members to ensure the delivery of high-quality, patient-centered care.
3. Conduct regular assessments of members' healthcare needs and identify potential barriers to care.
4. Provide ongoing education and support to members and their families regarding their healthcare options and resources.
5. Monitor and track members' progress and outcomes, making adjustments to care plans as needed.
6. Act as a liaison between members, healthcare providers, and community resources to coordinate and facilitate access to necessary services.
7. Maintain accurate and thorough documentation of all member interactions and interventions.
8. Stay up-to-date on healthcare industry trends and best practices to continuously improve the care coordination process.
9. Train and mentor new care coaches to ensure consistency and quality in care delivery.
10. Adhere to all regulatory and compliance requirements related to member privacy and confidentiality.
11. Participate in regular team meetings and contribute to the development and improvement of care coordination processes.
12. Maintain a positive and professional attitude while representing Humana to members, providers, and the community.
13. Continuously strive for excellence in customer service and member satisfaction.
14. Handle member complaints and grievances in a timely and compassionate manner.
15. Collaborate with other departments within Humana to ensure a seamless and coordinated approach to member care.
16. Adhere to strict deadlines and prioritize tasks to meet the needs of members and the organization.
17. Act as an advocate for members and ensure their voices and needs are heard and addressed.
18. Proactively identify opportunities for improvement and propose solutions to enhance the overall member experience.
19. Serve as a role model for other team members by promoting a positive and collaborative work environment.
20. Continuously demonstrate a commitment to Humana's mission and values, as well as the well-being of its employees and members.

According to JobzMall, the average salary range for a Field Care Coach Coordinator is between $40,000 to $60,000 per year. However, this can vary depending on factors such as location, experience, and company size. Some companies may offer higher salaries or additional benefits such as bonuses and healthcare packages.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.