Associate Vice President, Customer Success Team

At Humana, our mission is to inspire lifelong well-being for our customers. As the Associate Vice President of our Customer Success Team, you will play a crucial role in ensuring that our customers receive the highest level of support, satisfaction, and engagement with our products and services. We are looking for a dynamic and experienced leader who is passionate about creating positive customer experiences and driving business growth. If you have a proven track record of building and managing successful customer success teams, are a strategic thinker with excellent communication skills, and thrive in a fast-paced and collaborative environment, we want to hear from you! Join us in our mission to make a meaningful impact on the lives of our customers and communities.

1. Develop and implement strategies to drive customer success and satisfaction, aligning with Humana's mission and goals.
2. Lead and manage a team of customer success professionals, providing guidance, mentoring, and support to ensure the team's success.
3. Develop and maintain strong relationships with key stakeholders, including customers, internal teams, and leadership.
4. Monitor and analyze customer data and feedback to identify areas for improvement and proactively address any issues.
5. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.
6. Develop and maintain customer success metrics and goals, tracking progress and providing regular updates to leadership.
7. Identify and implement innovative solutions to enhance the customer experience and increase customer engagement.
8. Stay updated on industry trends and best practices to continuously improve the customer success strategy.
9. Act as a liaison between the customer success team and other departments, ensuring effective communication and alignment.
10. Provide regular reports and presentations to senior leadership, highlighting the team's achievements, challenges, and future plans.

According to JobzMall, the average salary range for a Associate Vice President, Customer Success Team in Louisville, KY, USA is between $150,000 and $200,000 per year. This range can vary depending on the size and industry of the company, as well as the individual's experience and qualifications. Bonuses and other benefits may also be included in the compensation package.

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.