Customer Service Representative

As a Customer Service Representative at HUGO BOSS, you will be the go-to for customers looking to purchase, return or exchange products. You will be the face of the company, and must have the ability to create an enjoyable customer experience. This position requires an individual with excellent customer service skills, the ability to multi-task, and a friendly, outgoing personality. If you are the type of individual that loves interacting with others and excels in a fast-paced retail environment, then this position is perfect for you!

Responsibilities:

1. Greet customers and create an enjoyable customer experience.
2. Assist customers with product inquiries, purchases, returns, and exchanges.
3. Respond to customer inquiries in a timely and professional manner.
4. Maintain a thorough knowledge of the company's products and services.
5. Handle customer complaints in a courteous and efficient manner.
6. Assist customers in navigating the store layout and locating products.
7. Monitor inventory and restock shelves as needed.
8. Process payments and maintain accurate records of customer purchases.
9. Follow store policies and procedures.
10. Remain up-to-date on all current promotions and products.

According to JobzMall, the average salary range for a Customer Service Representative in 72555 Metzingen, Germany is between €25,000 and €35,000 per year. Salaries may vary based on the company, location, and experience of the employee.

Hugo Boss AG, often styled as BOSS, is a luxury fashion brand fashion house headquartered in Metzingen, Baden-Württemberg, Germany. The company sells clothing, accessories, footwear, and fragrances. Hugo Boss is one of the largest German clothing companies. BOSS Hugo Boss creates sophisticated, high-quality designs for men and women, with a focus on smart design and exquisite tailoring. BOSS Menswear includes smartly tailored suits, as well as casual and sportswear so that men can create an entire wardrobe just from the BOSS menswear brand. HUGO Hugo Boss is the brand’s sub-label with more of a focus on fashion trends and a strong casual influence, more targeted toward younger customers. To attract Gen Z consumers, Hugo Boss started the #howdoyouhugo campaign, proving very popular on social media and generating more interest and awareness of this new addition to the Hugo Boss brand.