Customer Service Specialist

Are you an experienced Customer Service Specialist looking to join a leading industrial and commercial lighting manufacturer? If so, Hubbell Incorporated is looking for you! Our team is seeking an outgoing individual to join us in fulfilling our mission to provide the highest quality service to our customers. We are looking for someone who is detail-oriented and has a passion for customer service.The ideal candidate will have a minimum of two years of customer service experience in a professional setting, excellent written and verbal communication skills, and the ability to handle high-pressure situations. The successful candidate will have experience with customer service software and be comfortable troubleshooting and problem-solving complex customer issues. We are also looking for an individual who is highly organized and has the ability to prioritize tasks and manage multiple projects simultaneously. If this sounds like you, we encourage you to apply today!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Manage customer accounts, including order entry, tracking, and updating customer information.
3. Troubleshoot customer issues and provide appropriate solutions.
4. Develop and maintain relationships with customers to ensure customer satisfaction.
5. Assist in resolving customer complaints and escalating when necessary.
6. Identify and recommend process improvements to ensure efficient customer service.
7. Maintain accurate records and documentation of customer interactions.
8. Stay up-to-date on product information to ensure accurate and timely customer service.
9. Assist with other customer service tasks as needed.

According to JobzMall, the average salary range for a Customer Service Specialist in Costa Mesa, CA, USA is between $29,945 and $40,742 per year. This range can vary based on the experience and qualifications of the individual.

Hubbell Incorporated is an American company that designs, manufactures, and sells electrical and electronic products for non-residential and residential construction, industrial, and utility applications. Hubbell was founded by Harvey Hubbell as a proprietorship in 1888, and was incorporated in Connecticut in 1905.