At HSBC, we are looking for an experienced and innovative UX Researcher to join our team. We believe that the best user experience comes from understanding our customer's needs and motivations, and our UX Researcher will be at the heart of this process.We are looking for a creative problem solver with strong interpersonal skills and the ability to thrive in a fast-paced environment. The ideal candidate will have a degree in Human Computer Interaction (HCI), Psychology, Cognitive Science, or a related field, and a minimum of two years of UX research experience. Expertise in user research methods, quantitative analysis, statistical methods, and usability studies is required.Our UX Researcher will be a passionate advocate for user-centered design, with a deep understanding of the user experience lifecycle and a focus on creating intuitive and engaging customer experiences. The successful candidate will have strong communication skills and the ability to work collaboratively with other teams. If this sounds like an opportunity you would be excited to pursue, then we would love to hear from you!
Responsibilities:
- Design and execute user research studies and usability tests.
- Analyze and interpret data from user research studies and usability tests.
- Develop user personas and journey maps.
- Create wireframes, user flows, and mockups to illustrate interface designs.
- Utilize quantitative and qualitative analysis to inform design decisions.
- Develop and maintain user experience documentation.
- Work collaboratively with other teams to ensure a consistent user experience.
- Propose innovative ideas to streamline and improve user experience.
- Remain up-to-date on industry trends and best practices.
Strong Analytical And Problem-Solving Skills
Outstanding Communication And Interpersonal Skills
Knowledge Of User-Centered Design And Usability Principles
Understanding Of User Research Methodologies Such As Surveys
Interviews
Focus Groups
A/B Testing
And Usability Testing
Knowledge Of Quantitative And Qualitative Analysis Tools
Experience In Creating User Personas And Journey Maps
Ability To Present Complex Information To Stakeholders In An Easy To Understand Format
Proficiency In Relevant Software Such As Adobe Creative Suite And Figma
Documentation
Data Analysis
Communication
User Experience
Prototyping
Problem Solving
Design Thinking
Collaboration
User Research
usability testing
Surveying
Interviewing
Synthesizing
Iterative Design
Research Planning
Communication
Emotional Intelligence
Leadership
Problem Solving
Time management
Interpersonal Skills
self-motivation
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a UX Researcher in London, UK is £50,000 to £90,000 per year. This is significantly higher than the national average salary range for UX Researchers, which stands at £32,000 to £65,000 per year. This is likely due to the fact that London is one of the most competitive and sought-after locations for UX Researchers, as it is home to many large companies and institutions that require the skills of UX Researchers to improve their products and services.
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HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.
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