Teller Supervisor

Welcome to HSBC, a global bank with a commitment to providing exceptional customer service and financial solutions. We are currently seeking a Teller Supervisor to join our dedicated team and lead our teller staff in delivering a seamless banking experience for our valued customers. As a Teller Supervisor, you will have the opportunity to showcase your leadership skills and drive the success of our branch through effective management and coaching of our teller team. If you are a highly motivated individual with a passion for customer service and proven experience in a supervisory role, we encourage you to apply for this exciting opportunity at HSBC.

1. Provide leadership and guidance to the teller staff in order to ensure a high level of customer service and operational efficiency.
2. Train and onboard new tellers, ensuring they are equipped with the necessary knowledge and skills to perform their duties effectively.
3. Create and implement strategies to increase branch productivity and meet performance targets.
4. Monitor and evaluate teller performance, providing regular feedback and coaching to improve their skills and customer service.
5. Conduct regular audits of cash drawers and transactions to ensure accuracy and compliance with bank policies and procedures.
6. Collaborate with other branch managers and departments to identify and resolve any customer service or operational issues.
7. Act as a point of contact for escalated customer inquiries and complaints, handling them in a professional and timely manner.
8. Stay up-to-date with banking regulations and policies, ensuring the branch and teller staff are compliant at all times.
9. Maintain a positive and professional work environment, promoting teamwork and motivation among the teller team.
10. Continuously seek opportunities for improvement and suggest innovative ideas to enhance the overall banking experience for customers.

According to JobzMall, the average salary range for a Teller Supervisor in Kolkata, West Bengal, India is between ₹240,000 - ₹480,000 per year. This amount may vary depending on the specific job responsibilities, experience, and skills of the individual. Factors such as the size and location of the bank, as well as the overall economic climate, may also affect the salary range for this position.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.