Technology Service Management

Are you a highly motivated and tech-savvy individual with a passion for delivering exceptional customer service? Look no further! HSBC is seeking a talented individual to join our team as a Technology Service Management professional. In this role, you will be responsible for managing and maintaining our technology services to ensure the smooth operation of our global business. If you have a strong background in technology and a desire to provide top-notch service to our clients, we want to hear from you! Keep reading for more details on the qualifications and responsibilities for this exciting opportunity.

1. Manage and maintain technology services for HSBC's global business, including hardware, software, and networks.
2. Ensure the smooth operation and functionality of all technology services, identifying and resolving any issues or disruptions.
3. Monitor and track service performance metrics, creating reports and providing recommendations for improvements.
4. Collaborate with cross-functional teams to implement new technology services and upgrades, ensuring they meet business needs and requirements.
5. Develop and maintain service level agreements (SLAs) to ensure timely and efficient delivery of technology services.
6. Stay up-to-date with industry trends and advancements in technology, making recommendations for their integration into HSBC's services.
7. Identify and implement process improvements to enhance the overall efficiency and effectiveness of technology service management.
8. Provide exceptional customer service by promptly addressing and resolving any technology-related inquiries or concerns from internal and external stakeholders.
9. Create and maintain documentation related to technology services, including user guides and training materials.
10. Collaborate with vendors and third-party service providers to ensure the timely resolution of any service-related issues.
11. Participate in disaster recovery and business continuity planning, ensuring technology services can be restored in the event of a disruption.
12. Train and mentor junior team members and assist in their professional development.
13. Adhere to all company policies and procedures, including those related to information security and data privacy.
14. Maintain a high level of professionalism and confidentiality in all interactions with colleagues, clients, and stakeholders.
15. Continuously assess and improve the quality of technology services to meet the evolving needs of the business.

According to JobzMall, the average salary range for a Technology Service Management in Azcapotzalco, Mexico City, CDMX, Mexico is between $20,000 MXN to $50,000 MXN per month. However, this can vary depending on the specific company, level of experience, and skills of the individual. Some companies may offer a higher salary for more experienced professionals or those with specialized skills. It is best to research the specific company and job position for a more accurate salary range.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.