Structured Finance Client Services Manager

Are you a highly motivated and customer-focused individual looking for a challenging role in the financial industry? Look no further! HSBC is currently seeking a skilled and dynamic Structured Finance Client Services Manager to join our team. In this role, you will be responsible for providing exceptional service to our valued clients in the structured finance department. As a Client Services Manager, you will have a direct impact on the success of our business and play a pivotal role in maintaining and growing our client relationships. If you possess strong communication skills, a keen attention to detail, and a passion for delivering top-notch service, we want to hear from you. Join us at HSBC and take your career to the next level!

1. Provide exceptional customer service to our valued clients in the structured finance department.
2. Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
3. Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues in a timely and professional manner.
4. Collaborate with internal teams to ensure seamless execution of client requests and deliverables.
5. Act as a subject matter expert on structured finance products and services, keeping up-to-date on industry trends and developments.
6. Identify and implement process improvements to enhance the client experience and increase efficiency.
7. Communicate effectively with clients and internal stakeholders, providing updates and recommendations as needed.
8. Maintain accurate and detailed records of client interactions and transactions.
9. Proactively identify potential risks and escalate to appropriate parties for resolution.
10. Meet and exceed performance metrics, including client satisfaction, retention, and revenue targets.
11. Stay updated on HSBC’s products, services, and policies to effectively handle client inquiries.
12. Participate in training and development opportunities to continuously improve skills and knowledge.
13. Adhere to all regulatory and compliance requirements, ensuring a high level of integrity in all client interactions.
14. Act as a brand ambassador for HSBC, promoting our values and commitment to exceptional service.
15. Collaborate with colleagues to foster a positive and productive team environment.

According to JobzMall, the average salary range for a Structured Finance Client Services Manager in London, UK is £50,000 - £70,000 per year. This can vary depending on factors such as the size and type of company, level of experience, and specific job responsibilities. Some companies may offer additional benefits and bonuses on top of the base salary.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.