Service Management

Welcome to HSBC, a leading global bank with a rich history and a commitment to excellence. We are currently seeking a highly skilled and dedicated individual to join our team as a Service Management professional. In this role, you will play a critical part in ensuring the smooth and efficient operation of our banking services, providing exceptional support to both internal and external stakeholders. If you are passionate about delivering exceptional service and possess the necessary qualifications and experience, we invite you to apply for this exciting opportunity.

1. Ensure smooth and efficient operation of banking services by monitoring and managing service performance metrics.
2. Collaborate with various internal teams to identify and resolve service-related issues in a timely manner.
3. Develop and maintain strong relationships with external stakeholders, including clients and vendors.
4. Implement and maintain service management processes and procedures to ensure high-quality service delivery.
5. Continuously analyze and improve service delivery processes to increase efficiency and effectiveness.
6. Act as the primary point of contact for all service-related inquiries and escalations.
7. Train and mentor team members to ensure consistent delivery of exceptional service.
8. Conduct regular audits to ensure compliance with service management standards and regulations.
9. Prepare and present reports on service performance to senior management.
10. Keep up-to-date with industry trends and best practices to improve service delivery.
11. Develop and maintain a deep understanding of HSBC's products and services to provide accurate and timely support to stakeholders.
12. Participate in cross-functional projects to enhance service delivery and customer experience.
13. Proactively identify potential service issues and develop strategies to mitigate them.
14. Ensure all service-related processes are aligned with HSBC's values and policies.
15. Continuously seek feedback from stakeholders to identify areas for improvement and implement necessary changes.

According to JobzMall, the average salary range for a Service Management in Azcapotzalco, Mexico City, CDMX, Mexico is between $20,000 to $35,000 MXN per month. This may vary depending on the specific job title, years of experience, and the company's industry and size.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.