Senior Manager – Operations Design and Delivery

Are you a highly skilled and experienced operations professional looking for a new and exciting challenge? HSBC is seeking a Senior Manager of Operations Design and Delivery to join our dynamic team. In this role, you will be responsible for overseeing the implementation and optimization of operational processes and procedures across our organization. As a key leader, you will play a critical role in driving efficiency and effectiveness within our operations, ultimately contributing to our overall success. To excel in this position, you must have a strong background in operations and a proven track record of delivering results. If you are a driven, strategic thinker with a passion for process improvement, we want to hear from you. Join us and take your career to the next level at HSBC.

1. Develop and implement operational processes and procedures in line with company objectives and standards.
2. Lead and manage a team responsible for operations design and delivery, providing guidance and support to ensure successful execution of projects.
3. Conduct regular analysis and evaluations to identify areas for improvement and implement solutions to increase efficiency and effectiveness.
4. Collaborate with cross-functional teams to ensure alignment and consistency in operational processes and procedures.
5. Monitor and track performance metrics to evaluate the effectiveness of operational processes and identify areas for further improvement.
6. Stay up-to-date with industry trends and best practices to continuously enhance and optimize operations.
7. Provide strategic recommendations to senior leadership on ways to streamline and improve operations.
8. Develop and maintain strong relationships with internal stakeholders to ensure smooth and efficient operations.
9. Oversee the implementation of new systems, processes, and technologies to improve operations.
10. Identify and resolve any operational issues or bottlenecks to ensure seamless operations.
11. Manage and optimize resources, including budget, to support the successful delivery of operational projects.
12. Mentor and develop team members to enhance their skills and capabilities in operations design and delivery.
13. Ensure compliance with all regulatory requirements and company policies and procedures.
14. Communicate effectively with all levels of the organization to provide updates, progress reports, and recommendations related to operations.
15. Continuously seek opportunities to enhance the customer experience through efficient and effective operations.

According to JobzMall, the average salary range for a Senior Manager – Operations Design and Delivery in London, UK is between £65,000 to £85,000 per year. This can vary depending on factors such as the size and industry of the company, as well as the individual's experience and qualifications. Some companies may also offer additional benefits such as bonuses, stock options, and healthcare benefits.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.