Senior Conversational Banking Representative

As a Senior Conversational Banking Representative at HSBC, you will be the face of the bank, providing exceptional customer service via voice or chat. You will be responsible for creating a positive customer experience, while providing them with accurate and timely information.We’re looking for someone who is an excellent communicator and has a passion for customer service. To be successful in this role, you will need to have a strong understanding of banking products, services, and procedures, as well as an ability to troubleshoot customer issues. A strong knowledge of customer relationship management (CRM) tools is also desirable.We’re looking for someone who is a natural problem solver and is able to think on their feet. You should also be organized and detail-oriented, with the ability to multitask and prioritize tasks. If you’re looking for an exciting and rewarding career, then this is the job for you!

Responsibilities:

1. Provide exceptional customer service via voice or chat with accurate and timely information.
2. Create a positive customer experience and troubleshoot customer issues.
3. Demonstrate a strong understanding of banking products, services, and procedures.
4. Utilize customer relationship management (CRM) tools to manage customer inquiries.
5. Exercise strong problem solving, multitasking, and prioritization skills.
6. Ensure customer inquiries are responded to in a timely manner.
7. Maintain a professional and friendly demeanor while interacting with customers.
8. Keep up to date with the latest banking products and services.
9. Follow all customer service protocols and procedures.
10. Escalate customer inquiries to the appropriate departments when necessary.

According to JobzMall, the average salary range for a Senior Conversational Banking Representative in New York, NY, USA is between $45,000 and $70,000 per year. This range is dependent on a variety of factors, including the company, location, and experience of the employee.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.