Premier Service Manager

Are you a highly motivated individual with a passion for providing exceptional customer service? Do you have experience in managing a team and delivering results? HSBC is seeking a Premier Service Manager to join our team and oversee the premier banking service team. In this role, you will be responsible for ensuring that our premier customers receive the highest level of service and support. If you have a proven track record of success in a similar role and possess exceptional leadership skills, we want to hear from you! Join us and be a part of our dynamic and customer-focused team at HSBC.

1. Manage and lead the premier banking service team to ensure the delivery of exceptional customer service to our premier clients.
2. Develop and implement strategies to enhance the overall customer experience and satisfaction.
3. Train and mentor team members to improve their skills and knowledge in providing premier banking services.
4. Monitor and analyze customer feedback and take necessary actions to address any issues or concerns.
5. Collaborate with other departments to ensure smooth and efficient operations and service delivery to premier clients.
6. Develop and maintain strong relationships with premier clients to understand their needs and provide personalized solutions.
7. Stay updated on industry trends and best practices to continuously improve and innovate the premier banking service experience.
8. Set and track performance targets for the team and ensure they are met or exceeded.
9. Manage and allocate resources effectively to meet service demands and optimize team performance.
10. Ensure compliance with all company policies, procedures, and regulations.
11. Generate reports and provide regular updates to senior management on team performance, customer satisfaction, and any issues or areas for improvement.
12. Represent HSBC in a professional and positive manner at all times.
13. Continuously evaluate and improve processes and procedures to enhance efficiency and effectiveness.
14. Foster a positive and collaborative work environment within the team.
15. Handle complex or escalated customer inquiries and complaints in a timely and satisfactory manner.

According to JobzMall, the average salary range for a Premier Service Manager in Pune, Maharashtra, India is between ₹ 6,00,000 - ₹ 10,00,000 per year. This may vary depending on factors such as experience, company size, and industry.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.