Premier Direct Banking Specialist

The Premier Direct Banking Specialist is trained to handle inbound calls from internal and external customers across multiple products and propositions. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentors peers to achieve the same. Adhere to call procedures and guidelines. Establish customer’s needs and offers solutions to enhance the customer’s relationship. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Delivers what is promised in line with customer expectations. Acts as a role model for our Group values and behaviors (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values

According to JobzMall, the average salary range for a Premier Direct Banking Specialist in 89 River Dr S, Jersey City, NJ 07310, USA is between $47,500 and $64,000 per year. This range is based on salaries reported by job seekers and employers who have posted jobs in the area.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.