
Personal Banker
This is a branch based customer facing role to generate revenue by meeting customer needs and service where required primarily with Personal Banking and Advance customer segments. Fulfill quick customer service needs, resolve service-related issues and provide an excellent customer experience during these interactions. Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment. Educate, encourage and sell customers on use of alternative delivery channels, including ATMs and telephone and personal internet banking, where appropriate. Shifting Personal Banking customers to alternative delivery channels in alignment with the self service strategy for this customer segment.
Minimum of two years proven branch office and/or retail customer service and sales experience or equivalent
Demonstrated product and segment knowledge and referral abilities
Sound knowledge of the customer service concept and its importance in developing and expanding customer relationships
Ability to work in a team-based environment
Time Management
Record Keeping Skills
Team building and training skills
Cash Handling/Balancing
Customer Service / Sales skills
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Multi-tasker
According to JobzMall, the average salary range for a Personal Banker in 567 University Ave, Palo Alto, CA 94301, USA is $42,829 to $56,380 per year. This range may vary depending on the individual's experience, qualifications, and the specific requirements of the job.
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HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.

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