Performance Services Manager

Are you a self-motivated and results-driven individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment and have a strong background in performance management? If so, we have the perfect opportunity for you. HSBC is seeking a highly skilled Performance Services Manager to join our team and help drive our business forward. In this role, you will be responsible for overseeing the performance of our services and ensuring that our customers receive the highest level of satisfaction. With your expertise and leadership, you will play a crucial role in delivering exceptional service and driving business growth. If you have the qualifications and drive to excel in this position, we want to hear from you. Join our team at HSBC and take your career to the next level.

1. Oversee the performance of HSBC's services and ensure they meet the highest standards of customer satisfaction.
2. Develop and implement strategies to improve service performance and drive business growth.
3. Monitor and analyze service metrics and KPIs to identify areas for improvement and make data-driven decisions.
4. Lead and motivate a team of service professionals to deliver exceptional performance and achieve targets.
5. Collaborate with other departments to identify and implement process improvements and best practices.
6. Conduct regular performance reviews and provide feedback and coaching to team members.
7. Create and manage performance goals and targets for the team, ensuring alignment with company objectives.
8. Develop and maintain strong relationships with key stakeholders to ensure smooth service delivery.
9. Stay updated on industry trends and best practices to continuously improve service performance.
10. Address and resolve customer complaints and escalations in a timely and effective manner.
11. Ensure compliance with company policies and procedures related to service delivery.
12. Prepare and present performance reports to senior management.
13. Identify and implement training and development opportunities for the team to enhance their skills and performance.
14. Proactively identify and mitigate potential risks to service performance.
15. Foster a positive and productive work environment that promotes teamwork and collaboration.

According to JobzMall, the average salary range for a Performance Services Manager in Taipei, Taiwan is between NT$1,100,000 and NT$1,500,000 per year. This equates to approximately $37,000 to $50,000 USD per year. However, the salary may vary depending on factors such as experience, skills, and the specific company or industry. It is recommended to research the specific company and industry to get a more accurate salary range.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.