Mortgage Retention Manager - Wealth & Personal Banking

Welcome to HSBC, one of the world's leading financial institutions. We are currently seeking a highly motivated and experienced Mortgage Retention Manager to join our Wealth and Personal Banking team. In this role, you will be responsible for managing a portfolio of mortgage clients, providing exceptional customer service and retention strategies. Our ideal candidate is a strong communicator with a proven track record in mortgage retention, who is passionate about building and maintaining relationships with clients. If you have a deep understanding of mortgage products and a desire to help clients achieve their financial goals, we want to hear from you!

1. Manage a portfolio of mortgage clients, ensuring their needs are met and providing exceptional customer service.
2. Develop and implement effective retention strategies to retain existing mortgage clients.
3. Build and maintain strong relationships with clients to promote client loyalty and satisfaction.
4. Utilize strong communication skills to effectively communicate with clients and address any concerns or questions they may have.
5. Stay up-to-date on current mortgage products and market trends to provide accurate and relevant information to clients.
6. Analyze client data and identify opportunities for cross-selling and upselling mortgage products.
7. Collaborate with the sales team to generate new business and expand the mortgage portfolio.
8. Proactively identify and resolve any potential issues or challenges that may arise with existing clients.
9. Maintain a high level of professionalism and represent the company's values and brand in all interactions with clients.
10. Continuously strive to meet and exceed performance targets and contribute to the overall success of the Wealth and Personal Banking team.
11. Provide timely and accurate reports on client retention and portfolio performance to management.
12. Keep up-to-date with industry regulations and compliance requirements to ensure all processes and procedures are in line with standards.
13. Act as a subject matter expert on mortgage products and provide guidance and training to team members as needed.
14. Collaborate with other departments and teams within the organization to improve overall customer experience and retention strategies.
15. Act with integrity and maintain confidentiality when handling sensitive client information.

According to JobzMall, the average salary range for a Mortgage Retention Manager - Wealth & Personal Banking in Singapore is between $80,000 to $120,000 per year. However, this can vary depending on factors such as the company, location, and experience of the individual. Some companies may offer higher salaries and bonuses for this role, while others may offer lower salaries. It is important to research the specific company and industry to get a more accurate understanding of the salary range for this position.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.