Manager SME – Quality Assurance & Education

We are looking for a Manager SME – Quality Assurance & Education to join our team at HSBC. The successful candidate will be responsible for developing and ensuring the quality of performance and service delivery of the HSBC global operations as well as managing the development and implementation of learning and education programmes.The ideal candidate will have strong knowledge and experience in the banking and financial services industry, as well as excellent skills in the areas of quality assurance, training and education, project management, and leadership. They will be able to demonstrate a track record of successful implementations and a high level of customer service.We are seeking an individual with a proven ability to collaborate with internal and external stakeholders on a global scale. The successful candidate should be a confident, highly motivated individual who is able to work well under pressure and possess excellent communication and problem-solving skills. In addition, they should be able to work independently as well as part of a team.If you possess the necessary skills and have a passion for delivering quality and excellence, we’d love to hear from you!

Responsibilities:

1. Develop and ensure the quality of performance and service delivery of HSBC global operations.
2. Manage the development and implementation of learning and education programmes.
3. Collaborate with internal and external stakeholders on a global scale.
4. Provide high level of customer service.
5. Demonstrate a track record of successful implementations.
6. Effectively manage projects.
7. Lead teams and foster a team environment.
8. Possess excellent communication and problem-solving skills.
9. Work independently and as part of a team.
10. Work well under pressure.

According to JobzMall, the average salary range for a Manager SME – Quality Assurance & Education in Bengaluru, Karnataka, India is between ₹5,50,000 to ₹15,00,000 per annum. This salary range may vary depending on the experience and qualifications of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.