Major Incident Manager

The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. The role holder will lead service recovery of incidents of any threat level, facilitating both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners.Maintain oversight of in-flight incidents. • Execution of the Incident Management Practice • Facilitate Business Engagement • Facilitate Management Escalation Calls • Facilitate Service Recovery • Practice Design and Development • Major Incident Manager Team Leadership • Issue Incident Summaries

According to JobzMall, the average salary range for a Major Incident Manager in 725 S Figueroa St, Los Angeles, CA 90017, USA is between $83,407 - $116,542. This range may vary depending on the individual's experience, qualifications, and other factors.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.