Customer Service Consultant

Welcome to HSBC - one of the world's largest banking and financial services organizations. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a crucial member of our customer service team, you will have the opportunity to make a real impact on our customers' experiences by providing exceptional support and guidance. If you are passionate about delivering top-notch service and possess excellent communication and problem-solving skills, we want you on our team. Join us and be part of a dynamic and diverse organization that values and invests in its employees' growth and development.

1. Provide exceptional customer service to HSBC clients by resolving inquiries, concerns, and issues in a timely and efficient manner.
2. Utilize active listening skills to understand and address customer needs and concerns.
3. Demonstrate strong knowledge of HSBC products and services to assist customers with their financial needs and goals.
4. Build and maintain positive relationships with customers to promote loyalty and retention.
5. Proactively identify and escalate complex or high-priority customer issues to the appropriate departments or individuals.
6. Collaborate with other team members and departments to ensure a seamless and consistent customer experience.
7. Strive to achieve and exceed customer service and satisfaction goals.
8. Keep up-to-date with industry trends and best practices to continuously improve the customer service experience.
9. Maintain accurate and detailed records of all customer interactions and transactions.
10. Adhere to all HSBC policies, procedures, and regulations to ensure compliance and risk management.
11. Participate in training and development opportunities to enhance knowledge and skills.
12. Continuously seek feedback and utilize it to improve performance and contribute to the overall success of the team and organization.

According to JobzMall, the average salary range for a Customer Service Consultant in Halifax, UK is between £16,000 to £25,000 per year. However, this can vary depending on the company, level of experience, and additional skills or qualifications.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.