Customer Service Advisor

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? HSBC is seeking a dedicated and enthusiastic Customer Service Advisor to join our team. As a global banking and financial services company, we are committed to delivering the best possible experience for our customers. If you have a strong customer service background and possess excellent communication and problem-solving skills, we want to hear from you! Join us in our mission to be the world's leading international bank and make a positive impact on our customers' lives.

1. Provide exceptional customer service to all HSBC customers through various communication channels (phone, email, chat, etc.).
2. Handle a high volume of customer inquiries, complaints, and requests in a timely and professional manner.
3. Act as the first point of contact for customers and effectively address their needs and concerns.
4. Utilize knowledge of HSBC products and services to accurately assist customers with their banking needs.
5. Proactively identify and resolve customer issues and complaints, escalating to appropriate parties when necessary.
6. Maintain a thorough understanding of HSBC policies and procedures to ensure compliance and adherence to regulations.
7. Collaborate with other departments to resolve complex customer inquiries and issues.
8. Continuously seek opportunities to improve the customer experience and provide feedback to management.
9. Stay up-to-date on industry trends and changes in banking regulations to effectively assist customers.
10. Maintain a positive and professional attitude while representing HSBC and its values.
11. Meet and exceed individual and team performance goals.
12. Adhere to all company policies and procedures, including security and confidentiality standards.
13. Participate in training and development programs to enhance customer service skills and knowledge.
14. Contribute to a positive and collaborative work environment.
15. Support HSBC's mission to be the world's leading international bank and make a positive impact on customers' lives.

According to JobzMall, the average salary range for a Customer Service Advisor in Glasgow, UK is between £17,000 and £22,000 per year. This may vary depending on the specific company and level of experience of the individual. Some companies may also offer additional benefits and bonuses.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.