Customer Service Advisor

Welcome to HSBC! We are a global banking and financial services organization, dedicated to providing our customers with exceptional service and support. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will have the opportunity to make a real impact on our customers' banking experience by providing unparalleled service and building strong relationships. If you have a passion for delivering top-notch customer service and possess excellent communication skills, we want to hear from you! Join us at HSBC and be a part of a dynamic and diverse team, committed to delivering the best for our customers.

1. Greet and welcome customers to HSBC, creating a positive and professional first impression.
2. Provide exceptional customer service and support, ensuring all customer inquiries and concerns are addressed in a timely and efficient manner.
3. Build and maintain strong relationships with customers by understanding their needs and offering appropriate solutions.
4. Demonstrate excellent communication skills to effectively convey information and guidance to customers.
5. Stay up-to-date on HSBC's products and services to provide accurate and relevant information to customers.
6. Handle customer complaints and escalations with empathy, professionalism, and a focus on resolving issues to the customer's satisfaction.
7. Utilize various tools and systems to accurately process customer transactions and maintain customer records.
8. Collaborate with other team members and departments to ensure a seamless and efficient customer experience.
9. Continuously strive to improve customer satisfaction by actively seeking and implementing feedback and suggestions.
10. Adhere to all HSBC policies, procedures, and regulations to maintain a safe and compliant work environment.
11. Participate in training and development programs to enhance customer service skills and knowledge of HSBC's products and services.
12. Maintain a positive attitude and a strong work ethic, contributing to a team-oriented and supportive work environment.

According to JobzMall, the average salary range for a Customer Service Advisor in Leeds, UK is between £17,000-£22,000 per year. This can vary depending on the industry, company, and level of experience of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.