Customer Lifecycle Management Business Manager

At HSBC, we are looking for an experienced Customer Lifecycle Management Business Manager to join our team. The ideal candidate will be an inspiring leader and creative problem solver who is passionate about delivering exceptional customer service and driving results.To excel in this role, you must have a minimum of 7 years of experience in customer relationship management with a focus on customer lifecycle management. You should also have a proven track record of successfully managing customer relationships, developing customer acquisition strategies, and improving customer engagement. Additionally, you should have excellent organizational, communication, and problem-solving skills.We are looking for a team-oriented individual, who is committed to providing exceptional customer service and is passionate about driving business growth. This individual should be creative, have a strong customer focus, and possess strong leadership and decision-making skills. If this sounds like you, we want to hear from you!

Responsibilities:

1. Develop and implement customer lifecycle management strategies to improve customer engagement and drive business growth.
2. Establish and maintain customer relationships through effective communication and problem-solving.
3. Develop customer acquisition strategies and analyze customer data to identify trends and opportunities.
4. Monitor customer feedback to identify areas of improvement and develop appropriate action plans.
5. Manage customer service inquiries and resolve customer complaints in a timely and efficient manner.
6. Lead and motivate team members to achieve customer service excellence.
7. Develop and implement customer loyalty programs to foster customer retention.
8. Analyze customer data to identify opportunities for customer segmentation and targeted marketing campaigns.
9. Monitor customer service KPIs to ensure performance goals are being met.
10. Ensure compliance with all relevant laws and regulations.

According to JobzMall, the average salary range for a Customer Lifecycle Management Business Manager in London, UK is £45,000 to £62,500 per year. This range can vary based on a variety of factors such as experience, industry, and company size.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.