Customer Insights Manager - Analytics

Hello there!Are you a data-driven individual with a passion for understanding customer behavior? Do you thrive in a fast-paced, dynamic environment where you can utilize your analytical skills to drive strategic business decisions? If so, we have an exciting opportunity for you to join our team at HSBC as a Customer Insights Manager - Analytics.As a Customer Insights Manager, you will play a crucial role in gathering and analyzing customer data to provide valuable insights and recommendations to enhance our customer experience. You will work closely with cross-functional teams to develop and implement data-driven strategies that will drive customer engagement, retention, and satisfaction.To succeed in this role, you must have a strong background in data analysis and a deep understanding of customer behavior. You should also have excellent communication and collaboration skills, as well as the ability to effectively present complex data to both technical and non-technical stakeholders.If you are a driven and innovative individual who is passionate about understanding customer needs and using data to drive business growth, we would love to hear from you. Join us at HSBC and be a part of a dynamic team that is dedicated to delivering exceptional customer experiences.

1. Conduct thorough research and analysis on customer data to identify patterns, trends, and insights that will inform business decisions and strategies.
2. Collaborate with cross-functional teams to develop and implement data-driven strategies that will enhance the overall customer experience and drive engagement, retention, and satisfaction.
3. Utilize various analytical tools and techniques to extract, transform, and manipulate large datasets.
4. Create and maintain reports and dashboards to track key performance metrics and provide actionable insights to stakeholders.
5. Present complex data and findings in a clear and concise manner to both technical and non-technical audiences.
6. Monitor and evaluate the effectiveness of implemented strategies and make recommendations for improvements.
7. Stay updated on industry trends and best practices in customer data analysis and apply them to enhance our data-driven approach.
8. Collaborate with IT teams to ensure data integrity and accuracy.
9. Develop and maintain relationships with internal and external stakeholders to gather data and insights for analysis.
10. Lead and mentor junior analysts on data analysis techniques and best practices.

According to JobzMall, the average salary range for a Customer Insights Manager - Analytics in London, UK is £45,000 to £70,000 per year. This can vary depending on factors such as the company, industry, experience level, and specific job duties.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.